Rejath Ravindran

Associate @ Sutherland

Country

India

City

Kerala

Industry

Information Technology & Services

Skill

English, Complaint Management, Google Docs, Customer Satisfaction, Business Analysis, Inventory Management, Website Administration, Sales Presentations, Teamwork, Advertising, Microsoft Excel, Customer Service, Google Sheets, Microsoft Office

Experience

Associate

Sutherland

2024-3 - Present · 2 yrs 7 mos

Kochi, Kerala, India

Job Title Email Support Representative Job Description - Provide exceptional customer service: Respond to customer inquiries and resolve issues via email in a timely and professional manner. - Troubleshoot and resolve customer complaints: Identify and address customer concerns, providing solutions and alternatives when possible. - Utilize product knowledge: Stay up-to-date on products and services to provide accurate and helpful information to customers. - Maintain high-quality performance: Meet or exceed productivity and quality standards, ensuring excellent customer experiences. - Collaborate with team members: Work with colleagues to share knowledge, best practices, and feedback to continuously improve customer support.

Operations and Logistics Executive

Magic Motion Media

2023-4 - 2024-2 · 11 mos

Kochi, Kerala, India

Handling Operations and online rental business

Customer Support Executive

NCS Autocorp

2022-2 - 2023-4 · 1 yr 3 mos

Thiruvalla

Actively understanding and collecting customers feedbacks to deliver precise recorded data for analysis of business development & customer satisfaction.