reid mackay-dunn
general manager
About
Thriving in the fast paced pressure environment of a start up enterprise; highly dedicated, creative, self-starter; developed enhanced operating systems focused on improving the customer experience, while optimizing operational efficiency.
canada
toronto
hospital & health care
leadership, start ups, management, team building, operations management, entrepreneurship, medical imaging, business development, new business development, training, team leadership, salesforce.com, customer service, strategic planning, enterprise software, integration, crm, sales
Experience
general manager
medbridge medical services
general manager
oxford medical imaging inc.
manager, warehouse, deliveries and installations
livingspace interiors
* Managed warehouse inventory * Responsible for coordinating deliveries and installations for Vancouver’s premier modern furniture store.
transition lead
physiomed health
* Successfully led the transition and integration of the recently acquired Healthscreen physician services product division * Retained by Physiomed to manage the transition and integration of the Healthscreen business lines into Physiomed’s operations. * Trained technical staff on key systems * Trained support staff on processes & scripting * Set up CRM to optimize sales and customer service activities * Set up and negotiated agreements with key partners and suppliers
operations analyst and team lead
healthscreen solutions inc
* Started in the mailroom as the 7th employee of this entrepreneurial company * Held various positions in the operations, customer service, and fulfillment aspects of the business as the company grew from 7 employees and $1M in revenue to 120 employees and $16M in revenue. * Ended my time at Healthscreen managing the 5 member implementation team that was responsible for turning new sales into satisfied customers * Developed systems and process to improve the customer experience and optimize efficiency * Responsible for streamlining pre-existing processes to reduce cost and streamline operations
Education
st. george's school
university of victoria
political science and government
reid mackay-dunn's Contact Information
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