Regis Paletto

As a continuation of my Business Owner role, and to get more visibility and influence, I was offered to build and drive my own team of experts. Four brilliant people are supporting me in building a strong business solution, relying on efficient processes supported by continuously improving systems (Salesforce, Web Portal, etc.). The team is supporting me building a strong business architecture, ensuring people, tools are always focusing on delivering value. We're also in charge of all data governance, including key performance indicators driving Énergir results.

Acting as a consultant, I played a challenging Business Lead role supporting a major Salesforce CRM implementation in order to replace 16 Sales legacy systems. After a successful go live, I took Business Owner role responsibility to ensure entire Sales Department get the best of its new IT solution. I closely worked with product owner, development teams and Business users to ensure continuous improvement of both the solution and existing sales processes. SAfe Agilist certification in 2020 was a key asset to structure a Scaled Agile approach, essential to maintain a good deliveries pace in a challenging context. I managed to bring business users a step forward in Agile Thinking to structure all major projects impacting Sales (Internal Processes Re-Engineering and Optimization, Dual-Energy, Renewable Natural Gas)

While working of the new solution implementation as an IT Analyst, I was hired as Supervisor of the Direct Purchase team. This group of around 10 representatives is managing Direct Purchase / Bundle-T Gas contracts : it support all major gas consumers selecting customized services (Supply, Transportation, Load-Balancing and Distribution).

In charge of Gaz Métro's Gas Procurement solution, I'll be the key interface between Business Users and IT department. Waiting for the new solution to be fully operational, I was part of the implementation project.

Launch in January 2014, the project went live in 2015. This project over 5000 days aims to implement SalesForce.com, a CRM Cloud solution at Sales & Marketing Department of a Transportation company. First six months were dedicated to scope and estimate the following parts of the project. I had to gain credibility in Client’s eyes as I was one of the most junior Project manager they had to deal with. During that Analyze phase, I had to manage a 5 members Accenture on-shore team. A very short time frame forced us to follow a very challenging schedule: I had to constantly adjust it, manage client expectation and support the team in difficult times. I also had to understand the rest of the scoping activities as this project involves a lot of integration with legacy systems. To support business process reengineering, I brought a lot of expertise to the client related to Business to Business CRM best practices. In parallel to that exercise, I drove the estimating exercise, leveraging both internal methodology, tools, and relevant SMEs, in North America, India and Philippines. I built the business case, the staffing plan and helped in the writing of the Statement of Work. Between June and October 2014, I co-managed with my client counterpart the Design and Build phases. I built all detailed resources/activities plan, for local team (5 FTE) and off-shore team (5 FTE). I was involved in all area, from administrative item, to functional decision and technical architecture follow-up. I played a key role in scope management to ensure business needs are properly fulfilled, without extending project budget. Over October, before leaving my position, I planned all the test phase and closely monitor the first weeks of test scripting to ensure a smooth transition.

Click Schedule Implementation to optimize scheduling (mid term) and dispatch (Short term) of maintenance activities. - Project management - Functional Lead - Solutioning - SAP PM integration Launch in November 2012, the project went live in November 2013: this above 3500 days project aims to implement Click Schedule, a workforce and workload management solution for a Utility client. First weeks were dedicated to get up to speed on workforce management challenges (business perspective and certification on solution). Early February 2013 – begin of design phase – I took responsibility of the whole project (15 FTE). I then managed the project from end to end, coordinating a mixed team including Client and Accenture team members as well as contractors. We successfully integrated with two other projects delivered in parallel. We faced many challenges as the solution, designed for short single-man activities has to be adjusted to fit with multi-days tasks performed by complex teams: Both processes and solution had to be challenged continuously to get a suitable solution.

On parental leave, I spent 2 months taking care of my family.

5 months study in order to help a client to better understand softwares available to help him reduce maintenance and replacement costs for its technical assets. Customer needs identification In collaboration with internal expert and local team (1+2 people), I drove workshops to capitalize on client expertise to build a comprehensive list of business needs, challenged using market best practices. Solution benchmark Analysis of current solutions available followed by workshops with editors to finalize fit-gap analysis Preparation of final recommendation

SAP Customer service solution upgrade project for major Canadian Utility (Electricity) Competitive proposal (9 months) Acting as a SAP CRM expert to shape the to-be solution, I also used my previous experiences to help the team (6 people) deliver a high quality commercial offer. We focused on the process analysis to ensure a big picture analysis including every SAP modules impacted. Plan, Design, Build phases (9 months) Member of the CRM team, I took responsiblity of one functional field of the CRM solution (Client interactions) assuming client workshops and development team follow-up. I quickly extended my scope to other key subjects (Change management support, Go live plan design, Quality management, Documentation). I also drived deep interactions with other teams (Business Intelligence, Billing, etc.) to ensure smooth integration. Team Lead (9 months) I took responsibility for the team, in order to drive the test phase, the go-live phase and the post go-live support phase. (2-10 people under my responsibility)

Head of the Business Unit LT MPE (E-Tendering) – (Paris) This department is in charge of the software LT MPE, a secured service dealing with dematerialization of public works contracts. This software was the first one ATEXO developed and is still the main revenue generator (ATEXO Consultancy and engineering - 50 employees). Commercial Manager responsible for product development • Developed the strategic plan for the product with executives • Managed and developed the product portfolio, identifying new opportunities • Managed customer relationships and negotiation, producing quotes and proposals Responsible for a portfolio of greater than 100 clients • In charge of main accounts, managing and following-up others • Customer Relationship management (evaluations, solving major crisis, applying correctives measures) • Head of the technical support: supervision of operators, technicians and necessary corrections Project Director • Supervision of major projects (development, deployment, operating, change management) • Outsourcing follow-up : offshore entity in Rabat (Morocco) – 10 programmers • Technology manager assistance (technical follow-up, set up priorities) Project Head • Functional expertise : organization of workshops, requirements analysis and production of specifications • Development follow-up • Change management, and training Other Management responsibilities • Improvement of internal quality processes • Recruitment and interviewing • Quality assurance reviews (commercial proposal, project organization)

Siebel Functional Analyst (8 months) SAP CRM Analyst (13 months) SAP CRM Support Team Lead (6 months)

Ex- Ecole Nationale Supérieure de l'Aéronautique et de l'Espace

D.E.U.G. was a 2 year university degree corresponding to 2 first years of an European Licence (Bachelor's degree)