regine gutierrez

* Handles the Reservations Department inquiries, bookings and finalizations. * Conducts regular monitoring of all reservation inquiries, ensuring all correspondence must be in place and with accurate details. * Overseeing Junior Agents, and stay on top of travel arrangements and do follow-up on confirmations and reservations. * Handles customer complaints or concerns & counsel clients on terms and conditions of travel such as cancellation policies. * Works with the Marketing department in executing certain protocols to create and implement Marketing initiatives and build / reinforce awareness or achieve a sales objective for the travel products. * Directly reports to the General Manager and ensure all deliverables will be reported periodically.

* Handles all inquiries, bookings and finalizations * Maintains all correspondence between clients and suppliers are well kept in black and white format. * Ensures full payment of clients before any finalization is done. * Ensures completion of tasks assigned by the Sales & Travel Supervisor related to the products and services offered.

* To manage the effective operation of the Reservations Department to maximize sales. Ensuring maximum revenue opportunities are achieved through the execution and maintenance of all sales strategies. * To train, coach and motivate the Reservations team to ensure a pro-active revenue and sales culture at all times * Team development by guiding and directing the Reservations team to ensure the consistency of company standards, procedures and a high level of performance and service delivery with reservation enquiry handling. * Effective management of Reservations for all business segments. * Completing daily, weekly and monthly departmental reports. * Managing special projects and support co-workers. * Handles customer complaints or concerns & counsel clients on terms and conditions of travel such as cancellation policies. * Works with the Marketing department in executing certain protocols to create and implement Marketing initiatives and build / reinforce awareness or achieve a sales objective for the travel products.