reginald reese

* gt * Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results. * gt * Execute customer focused strategies, policies and programs as measured by customer satisfaction, survey data and verbatim comments. * gt * Select,develop and manage performance of individuals and teams, measured by appropriate performance. i.e * reports/scorecard,retention, internal promotions, training. * gt * Focus and invest time in stores on customer facing activities and processes. * gt * Ensure every store is operationally certified and every associate is certified to do his/her job. * gt * Monitor and proactively address outliers,e.g.,customer satisfaction, sales, controllable cost, profit, margin, operational processes, and compliance against plan and/or established standards for each store within the district. * gt * Embed the company return policy and pledge of fairness. * gt * Create and maintain a culture of winning that resonates with associates.