Regina van der Poel

HR Advisor @ Yource Group

About

After years of working in various sectors of tourism and aviation as a (contract) manager, leading teams ranging from 5 to 50 employees, I now apply my extensive experience as an HR Advisor at a leading Dutch player in customer contact based in Alicante. My career started as a receptionist in a 4* hotel in Amsterdam and subsequently as an IATA employee at a travel agency. After a period in Spain to learn the language and having worked in the Netherlands on a temporary basis in various branches, I started working at KLM. During my time at KLM I held various positions, including the position of Team Leader Ticket Sales & Service Recovery. In this position I was involved in several projects; process design and IT issues to automate processes within the company. During this time I made a side step as emergency assistant at the ANWB Emergency Center in Barcelona. In 2007 I made the switch to Destination Management at Keytours, part of Carlson Wagonlit Travel. Initially I was involved in merging the FIT & Groups teams, redesigning processes, increasing profitability, Yield and Contracting and at a later stage (after changing Keytours into KeyDM with focus on MICE) as Operations Manager in executing of the operational policy of CWT Meetings & Events and monitoring the department budget of KeyDM and departments that fall under this location. As Project Manager responsible for the rebranding of Keytours to KeyDM with a focus on 'leisure' to 'MICE', as well as responsible for the vision and direction of Sales and Contracting KeyDM. In 2009 I switched to SOS International as Team Manager of the Emergency Center with a focus on managing the emergency response process, selecting and guiding employees and I was involved in Forecast & Scheduling for achieving the required SLA's. After moving to Ibiza in 2012 I started working at a Destination Management Company and was involved in contracting, yield and revenue.

Country

Spain

City

Elche

Industry

Consumer Services

Skill

Personeelsplanning, Projectplanning, Onderhandeling, Teamwork, Teambuilding, Medewerkerbestanden, Communicatie, Cross-selling, Gegevensinvoer, Oplossen van problemen, Administratie, Medicijnenadministratie, Klantenondersteuning, Tweetalige communicatie, Servicegericht, Teammanagement, Teamleiderschap, Vertrouwelijkheid, Zakelijke relaties, Office 365

Experience

HR Advisor

Yource Group

2022-8 - Present · 4 yrs 2 mos

Alicante, Valencia, Spanje

Yource is an international organization and market leader in the field of contact centers. Point of reference for HR for the Spanish branch of the company, in constant contact to advise, understand the needs that may arise in terms of HR issues, anticipate and diagnose organizational problems, development plans, salary reviews, personnel administration, definition of objectives and analysis of KPIs, productivity and managing the payroll administration and improving the payroll process.

Contracting & Yield Manager

DERTOUR DMC Network

2015-2 - 2022-7 · 7 yrs 6 mos

Ibiza

DTS ia a global B2B incoming agency, owned by DER Touristik Group, providing services to "in-house" tour operators and third parties. Portfolio development and contracting of hotels and room management for third parties, evaluation of statistics to optimize sales, competition monitoring and price comparison, back office activities.

Yield Management

MTS Globe

2012-4 - 2015-1 · 2 yrs 10 mos

Ibiza

MTS Incoming is a leading Destination Management Company operating in main holiday destinations in the Mediterranean, Canary Islands, Portugal, Morocco among others. Negotiate with hoteliers on allocations and offers to improve revenue.

Staff Planner

Holland Casino

2011-2 - 2012-4 · 1 yr 3 mos

Amsterdam, Noord-Holland, Nederland

Team Manager Emergency Centre

SOS International

2009-10 - 2011-1 · 1 yr 4 mos

Amsterdam

SOS International is one of the largest emergency centres providing emergency medical, health, travel safety and security, road side, home, legal and other assistance services worldwide. Operationally managing the mobility department and achieving the required SLAs, also involved in forecast and planning.

Manager Operations KeyDM

CWT

2007 - 2009 · 2 yrs

Diemen

Carlson Wagonlit Travel (CWT) is a global leader specializing in business, government, NGO travel management, meeting & events and destination management (Keytours/KeyDM). Responsible for incoming department (KeyDM), group and government travel. Project Manager in rebranding Keytours to KeyDM.

Teamleader Ticket Sales & Service Recovery

KLM Royal Dutch Airlines

1990 - 2007 · 17 yrs

Amsterdam Schiphol

KLM Royal Dutch Airlines is a worldwide airline company based in the Netherlands. It comprises the core of the KLM Group, which further includes KLM Cityhopper, Transavia.com and Martinair. KLM works closely with Air France since the two companies merged in 2004. Several functions until 2000, from 2000 Teamleader Ticket Sales & Service Recovery; Managing the daily operation, including planning. Responsible for multiple locations at the airport. Decision maker and coordinator in operational matters such as flight cancellations, overbookings and misconnections. Participate in project management teams to improve processes.

Assistant Emergency Centre

ANWB

1999 - 1999

Barcelona

ANWB one of the biggest emergency centres in The Netherlands with several sub offices in Europe providing emergency medical, health, travel safety and security, road side, home, legal and other assistance services worldwide. Assist and advise tourists visiting Spain and those who have health problems through contact with the respective service providers such as hospitals, clinics, ambulances, airlines and hotels.