Reena Jovary
Vice President, Health Services @ Singlife
About
Senior insurance operations and health claims professional with 20+ years’ experience across Singapore, India & APAC. Expert in complex medical claims adjudication, cost containment, provider governance, fraud detection, regulatory compliance and stakeholder management. Proven record in IPMI, Group Health, Shield products, TPAs, audit frameworks, and process transformation. Highly experienced working in regulated environments, multi-market portfolios, and cross-cultural teams – bringing strong international best practice to Australian insurers, reinsurers, TPAs and health funds.
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Singapore
Insurance
Health & Medical Claims, TPA Management, Fraud Detection, Clinical Decision Support, Data Analysis, GenAI, Operations Management, Analytical Skills, Customer Relationship Management (CRM), Insurance, Risk Management, Team Management, Vendor Management, Business Development, Management, Business Analysis, Account Management, Healthcare
Experience
Vice President, Health Services
Singlife
Singapore
• Lead end-to-end high-value medical claims review for Shield and Group Health portfolios. • Adjudicate complex hospital, surgical and long-stay claims ensuring medical necessity, policy compliance and cost controls. • Identify fraudulent, inflated and non-compliant claims; implement corrective actions. • Conduct closed file audits, root cause analysis and remediation plans. • Support regulatory escalations with LIA, MOH, advisors and providers. • Drive claims analytics, trend reporting and operational improvements. • Lead a specialist team delivering SLAs, quality metrics and audit readiness. • Participate in system enhancements, TPA migrations and UAT testing.
Service Account Manager, Operations (SG, MY & India)
AXA Global Healthcare
Singapore
• Owned multi-country IPMI claims and service operations across APAC. • Delivered medical & policy-based decisions for high-value international claims. • Achieved annual cost-containment targets through provider engagement and data analysis. • Managed TPA governance, audits, SLAs, remediation and quality reviews. • Developed SOPs, conducted staff training and supported client governance forums. • Partnered with product teams to enhance customer experience and claims efficiency.
Process Leader, Policy Servicing
ICICI Prudential Life Insurance Company Limited
Mumbai Area, India
• Led national policy servicing operations including payouts, audits and cost analysis. • Delivered 100% Quality of Control via Six Sigma and compliance audits. • Managed escalations, reconciliation, and ex-gratia payment controls.
Assistant Branch Supervisor - Underwriting & Operations
Bajaj Allianz Life Insurance
Mumbai Area, India
• Oversaw underwriting, policy issuance, reconciliations and compliance controls
Education
University of Mumbai
Financial Accounting and Auditing
Reena Jovary's Contact Information
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