Reema Sharma

Reema Sharma

Human resources @ Meritshot

About

✓ In the HR domain I have successfully managed end-to-end HR processes, including job requirement analysis, candidate sourcing, screening, interviewing, onboarding, grievance handling, conflict resolution, and employee retention strategies. I specialize in HR policy communication, compliance, and maintaining accurate employee records. ✓ In the training domain, I have successfully led end-to-end training programs for new hires, ensuring smooth onboarding and effective knowledge transfer. I conducted regular assessments, monitored performance through RAG reports, and improved training outcomes by proactively managing attrition and ensuring timely batch deliveries.With strong expertise in dip checks, RAG analysis, and knowledge evaluations, I closely collaborated with the Quality team to enhance overall training effectiveness. I have managed multiple processes including Inbound, Outbound, International, and Domestic operations.Additionally, I have created PPT presentations, MBR reports, and performance dashboards. I have handled PKTs, conducted call audits (including live audits), delivered structured feedback to employees, and actively participated in reviews and call calibration sessions to maintain quality standards. My dual experience in HR and Training enables me to drive both people and organizational success effectively.

Country

India

City

Delhi

Industry

Information Technology & Services

Skill

Employee Training, Training, Training Delivery, Process Training , International and Domestic , Training and development , Leadership and Management , Process Management , Communication and Collaboration , Employee Relations, Documentation, Strategic Human Resources Leadership, Dancer, Talent Acquisition , Recruiting, Human Resources (HR), HR Management

Experience

Meritshot

Human resources

Meritshot

LinkedIn
2025-10 - Present · 1 yr

Noida

My responsibilities include conducting job requirement analysis to identify the skills and qualifications needed for various roles, followed by sourcing suitable candidates through different platforms and networks. I handle candidate screening to shortlist potential hires and coordinate interviews to ensure the right selection. Once selected, I oversee the onboarding process to help new employees integrate smoothly into the organization. I also manage grievance handling and conflict resolution to maintain a positive work environment. Additionally, I conduct exit interviews to gather feedback and improve retention. My role involves ensuring policy communication and compliance, implementing employee retention strategies, and maintaining employee records accurately. I am responsible for managing onboarding and offboarding documentation, overseeing HR policies and procedures, maintaining compliance documents, and ensuring that employee data and HR Information Systems (HRIS) are updated and properly managed. Furthermore, I also handle payroll to ensure timely and accurate salary processing in compliance with company policies and statutory requirements.

Radiate E Services Pvt Ltd - Call Center Outsourcing

Trainer

Radiate E Services Pvt Ltd - Call Center Outsourcing

LinkedIn
2025-4 - 2025-10 · 7 mos

Noida, Uttar Pradesh, India

As part of the Training Department, I managed the complete training cycle for new hires — from designing and delivering programs to conducting assessments and tracking performance through RAG and ABRD reports. I conducted dip checks, PKTs, RAG analyses, and theme-based knowledge tests to ensure training effectiveness. When not engaged in a batch, I performed audits for two processes to monitor compliance and performance. I was also involved in TNI, TNA, and BQM activities, ensuring training aligned with business goals. Additionally, I delivered soft skills sessions, worked closely with the quality team for performance improvement, and led a team of trainers handling multiple processes across different lines of business.

Cloudpoint Technologies Pvt. Ltd.

Assistant Manager in Training

Cloudpoint Technologies Pvt. Ltd.

LinkedIn
2024-8 - 2024-12 · 5 mos

Noida, Uttar Pradesh, India

As part of the Training Department, I managed the complete training cycle for new hires — from designing and delivering programs to conducting assessments and tracking performance through RAG and ABRD reports. I conducted dip checks, PKTs, RAG analyses, and theme-based knowledge tests to ensure training effectiveness. When not engaged in a batch, I performed audits for two processes to monitor compliance and performance. I was also involved in TNI, TNA, and BQM activities, ensuring training aligned with business goals. Additionally, I delivered soft skills sessions, worked closely with the quality team for performance improvement, and led a team of trainers handling multiple processes across different lines of business.

Cloudpoint Technologies Pvt. Ltd.

Assistant Manager Human Resources

Cloudpoint Technologies Pvt. Ltd.

LinkedIn
2023-3 - 2024-12 · 1 yr 10 mos

Noida, Uttar Pradesh, India

•Job Requirement Analysis •Sourcing Candidates •Candidate Screening •Interviewing •Onboarding •Grievance Handling •Conflict Resolution •Exit Interviews •Policy Communication and Compliance •Employee Retention Strategies •Employee Records Management •Onboarding and Offboarding Documentation •HR Policies and Procedures •Compliance Documents •Employee Data and HR Information Systems (HRIS)

Education

National Institute of Open Schooling

National Institute of Open Schooling

LinkedIn

Humanities/Humanistic Studies

2021-9 - 2022-6 · 10 mos

Reema Sharma's Contact Information

Email

******@***.com

Phone

(**) *** ****

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