Reem Alharthi

• Responsible for configuring Optical Network Terminals (ONTs) and diagnosing technical issues within Passive Optical Networks (PON), ensuring stable and high-performance fibre connectivity • Managed stock supply fulfilment and distribution efficiency for FTTH, 4G, and 5G technologies. • Ensured adherence to inventory governance SLAs, optimizing delivery processes across multiple locations. • Collaborated with cross-functional teams to enhance operational workflows, resulting in improved service delivery. •Reporting & Documentation: Maintain accurate records of field activities, expenses, and other relevant data. •Customer Communication: Communicate with customers regarding service appointments and updates.

• Monitored service applications to ensure timely resolution, enhancing customer satisfaction. • Activated new numbers and processed account changes, maintaining accurate records for clients. • Recommended appropriate products and services based on customer needs and profiles.