Reda Ashour

Reporting to the CEO: Provided direct updates and strategic insights to the CEO, ensuring alignment with overall business goals. Sales Team Audit: Monitored and evaluated the performance of the sales team; provided feedback and recommendations to enhance productivity. Business Operations Audit: Collaborated with cross-functional teams to streamline operations and improve internal workflows for better efficiency. HR Team Audit: Assisted the HR department in recruitment coordination, employee engagement, and organizational planning when needed. Compliance Officer: Ensured full compliance with applicable laws, regulations, and internal policies. Monitored internal controls, supported internal and external audits, identified compliance risks, and recommended corrective actions to mitigate legal and operational exposure. Lead Generation & Client Acquisition: Identified and pursued new business opportunities through targeted outreach and relationship-building strategies. Market Research & Strategy: Conducted comprehensive market analysis to inform strategic decisions and identify emerging trends and opportunities. Sales & Revenue Growth: Executed strategic plans to meet sales targets and drive consistent revenue growth. Relationship Management: Built and maintained strong relationships with clients to enhance satisfaction, loyalty, and long-term engagement. Proposal & Presentation Development: Developed customized proposals and impactful presentations to effectively communicate the value proposition to clients. Reporting & CRM Updates: Maintained accurate CRM records and delivered regular performance reports to management for informed decision-making. Follow-up & Client Retention: Ensured timely follow-up with leads and existing clients to optimize conversions and strengthen retention.

• Conducted end-to-end data analysis to identify trends, patterns, and insights for business optimization. • Developed interactive dashboards using Power BI and Tableau to visualize key performance metrics. • Utilized Python and R for data cleaning, statistical analysis, and predictive modeling. • Collaborated with clients to define data requirements and deliver actionable insights. • Automated data workflows using Power Query and SQL to improve efficiency.

In my role as a Reporting & Data Analyst at Arnab in Dubai, UAE, I was responsible for delivering data-driven insights to support strategic decision-making across various departments. My core duties included: CRM Reporting & Analysis using Google Sheets to track customer interactions, conversions, and overall engagement trends. Sales Data Analysis in Microsoft Excel to identify performance gaps, forecast trends, and optimize sales strategies. Performance Dashboard Creation via Google Data Studio to visualize KPIs, team efficiency, and campaign outcomes in real time. HR Reporting & Analytics using Excel to monitor workforce metrics such as headcount, turnover, and attendance trends. Contract Management, including drafting, reviewing, and updating agreements to align with business requirements. Social Media Management, enhancing the company’s digital presence and customer communication through targeted content and engagement. Development and maintenance of structured tools such as: Workflow Sheets for tracking operational processes, Workflow Matrices for mapping responsibilities and interdepartmental coordination, Performance Sheets to measure and report team and individual productivity. This multi-functional role sharpened my analytical, technical, and communication skills while allowing me to contribute directly to operational efficiency and organizational growth.

Team Management: I am responsible for effectively supervising the Support team, including guiding and motivating them to achieve high performance. Ensuring Service Quality: It is my duty to ensure the delivery of excellent service by monitoring Service quality and providing necessary guidance and training to improve performance. Problem Resolution: I intervene in cases of complaints or complex issues, working with agents to effectively and promptly resolve them. Team Development: I organize regular training sessions and workshops to develop the skills of team members and enhance their capabilities. Data Analysis: I analyze data related to center performance and general trends to understand areas that need improvement. Time and Resource Management: My role requires effective planning to manage time and resources efficiently, including organizing work schedules and task allocation based on needs. These are some of the key responsibilities I did undertake as Support Team supervisor.

-Lead a social media moderation team and monitor their performance -Make sure all public reviews and posts are handled appropriately and customers are satisfied -Achieve public rating targets all over social media apps and platforms -Generate monthly reports about public ratings and their breakdown -Investigate reasons behind negative reviews and work on shifting them to positive ones -Arrange escalations with other team leaders to make sure the customer is satisfied -Develop an understanding of the needs of OPay customers, and communicate this feedback for the ongoing enhancement of the product from a customer perspective -Manage a team of customer experience personnel, in terms of overtime, vacation requests, and schedules -Review and Resolve Escalations -Evaluate team members, and monitor how both the team and its individuals are performing -Proactively think of ways to increase productivity and customer satisfaction. -Handle daily operations to make sure that the correct procedures are followed and give directions to the team on what to do and how to improve.

moderator for social media channels for Telecom Egypt like FB,twitter,insta,web site. also ,I have certification for marketing , social media, google Ads and graphic design from Pull & coach Academy

Assist with all internal and external HR related inquiries or requests,Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts,Schedule meetings, interviews, HR events and maintain agendas,Produce and submit reports on general HR activity,Assist with payroll and ad-hoc HR projects,Support other assigned functions. also I have professional diploma in Advanced human resources management

Responsible for the sales and marketing of a special department for the products of the manufacturers at the organization, as well as for the presentation, coordination and marketing of the product into the department. I am also responsible and manage sales team at the department . And their management of movement coordination, encouragement, psychological support, and management of vacations into the department.

customer service for Point of sales hot line at Orange telecommunication

Responsible for marketing and selling mobile products into the branch and achieving the best sales figures in the best presentation method