Rebecca Marcellini
Head Hostess @ Il Borro Tuscan Bistro Dubai
About
👩🏻🎓 Graduated with honors with a Bachelor’s degree in Languages for Management and Tourism and a Master’s degree in International Management at Università Cattolica del Sacro Cuore of Milan, where I developed my language skills in English and Spanish, and my intercultural awareness. 📌 Curious, responsible, precise and open-minded, always seeking for new challenges and motivated by my passion for people, communication, and travels.
United Arab Emirates
Dubai
Hospitality
Comunicazione, Front office, Prenotazioni, Time management, Customer experience, Phone etiquette, Problem solving, Rapporti con i clienti, Ospitalità, Ambiente di collaborazione, English, Teamwork, Social Media, Team di progetto, Lavoro di squadra, Volontariato, PowerPoint, Microsoft Word, Lingua spagnola, Lingua inglese
Experience
Head Hostess
Il Borro Tuscan Bistro Dubai
Dubai, Emirato di Dubai, Emirati Arabi Uniti
Senior Hostess
Il Borro Tuscan Bistro Dubai
Dubai, United Arab Emirates
• First point of contact to all customer, responsible for the coordination of all the reservations made either by phone or all in person • Managing table allocations, leading with head office on booked reservations; making decisions and offering alternatives that enhance the overall guest experience • Undertaking promotional and minor administrative activities as requested by the management • Provide detailed reservations reports via email to all managers and owner • Organizing with managers and kitchen for group or event bookings • Maintaining good memory of regular guests and table preferences • Professional handling of any customer request or complaint
Talent Management & Learning
Nexi Group
Milano, Lombardia, Italia
Education
Università Cattolica del Sacro Cuore
International Management
Università Cattolica del Sacro Cuore
Languages for Management and Tourism
Rebecca Marcellini's Contact Information
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