rebecca tuomey

vice president - third party risk management and controls

About

2003 – October 2013 (10 years)Tampa/St. Petersburg, Florida Area .... Managing Director, Advisory Technology Services Leader at PricewaterhouseCoopers...

Country

united states

City

tampa

Industry

financial services

Skill

business process, it strategy, process improvement, risk management, business process improvement, strategic planning, program management, governance, change management, vendor management, business transformation, business strategy, outsourcing, management consulting, business analysis, pmo, project portfolio management, project management, project delivery, business planning, software implementation, technical training, user acceptance testing, requirements gathering, sdlc, it management

Experience

assurance and advisory it project manager

pwc

1998-1 - 2003-1 · 5 yrs 1 mo

it support senior associate

pwc

1995-1 - 1998-1 · 3 yrs 1 mo

* Identified and understood customer's requests by using effective questions and troubleshooting methods * Communicated complex subject matter in manner that is easily understood by the customer * Effectively managed the queue of customer service requests in accordance with KPIs * Identified efficiency opportunities to improve system support services * Demonstrated research, analytical & troubleshooting skills * Attention to detail and dedication to quality in relation to data analysis and system troubleshooting * Ability to handle multiple, time-sensitive deliverables while focusing on the quality of work delivered to clients * Demonstrated ability to translate technical processes into common language for a wide audience * Demonstrated ability to communicate with impact to peer groups, leadership and stakeholders * Ability to adapt to a rapidly changing environment * Experience in creating end user support and end user documentation