rebecca mcgeorge

Employed as a contractor, providing a high level of customer service to internal customers, managing issue resolution, and facilitating process solutions. I was also responsible for myriad administrative responsibilities for bank officers, including written and electronic correspondence, preparing daily reconciliation reports and implementing program access for employees. - Developed an efficient system of tracking tickets issued for internal clients, thus enabling our director to speak intelligently to issue statuses on conference calls. - Organized and coordinated files/documents for new department.

Financial Aid Advisor ~ Provided assistance and information to students on a variety of financial aid programs. Performed needs analysis and generated an award program. Initiated document tracking and process paper flow as required. Evaluated and resolved student inquiries, issues and ensured appropriate action was taken in compliance with policies, procedures and legal requirements. Provided administrative support to both Extern and Business offices as needed.

* Accepted loan applications via phone and processed them for disbursement * Designated online counselor for the Student Loan Funding web site * Coordinated multiple conferences for the sales team, handled all the details freeing up the sales personnel to focus on the business * Developed relationships and gained the confidence and trust of customers which helped retain their continued business * Delivered high quality customer service resulting in increased customer satisfaction and generated additional sales * Selected to attend a month long training program which improved my problem solving skills * Presented at conferences and other outreach events on various topics relating to paying for college * Analyzed problems and implemented creative solutions to improve office and business practices * Served as project leader on several opportunities, leading the team to completion in a timely manner * Provided issue resolution for customers through detailed research and the use of multiple Sallie Mae systems

* Effectively prioritized and organized work loads in a constantly changing environment to meet marketing strategies. * Provided excellent customer service by building relationships with Financial Aid Directors * Successfully resolved loan disbursement issues for Ohio colleges and Universities * Commended by supervisor for the quality and consistency of my performance. * Created and presented an excellent image of the company and it's service to customers. * Coordinated and communicated well with clientele and management at all levels.

* Assisted in developing an exciting, invigorating program of activities for residents at a senior facility. * Restructured monthly calendar to represent a broad range of recreational, social and religious events. * Initiated an efficient method of tracking residents participation * Increased participation in recreational programs by 50%

Activities and Societies: Girls Athletic Association Softball Team

Activities and Societies: Cincinnati Activity Professional Association Ohio Association of Philanthropic Homes National Association of Activity Professionals