rebecca laun

* Foster team unity enabling team members to consistently provide luxury spa treatments and impeccable guest service. * Preform professional spa services such as Deep Tissue, Thai Massage, Body Scrubs and other treatments unique to the Miraval network. * Provide clients with assistance and information regarding techniques for postural improvement and stretching, strengthening, recreation, and rehabilitative exercises. * Chart in-depth skin consultations and created custom result oriented treatments for clients.

* Actively engage in building strong interpersonal relationships with resort clientele securing a loyal local patronage. * Uphold brand standards by demonstrating a genuine demeanor, etiquette and persona as outlined in the JW Marriott code of service. * Advocated treatment plans for clientele ensuring residual relief to individual symptoms alongside sales of products beneficial for recovery and longevity.

* Educated and coached team members on proper spa/salon etiquette, inventory and merchandise requirements and facilitated regular product knowledge training sessions. * Supervised daily operational systems - including opening and closing procedures, facility inspections, general facility maintenance, retail area; placing orders, completing spa inventory and merchandise display. * Spearheaded number one spa front desk team in the entire company for years 2011-2013 rated by Gallup. Nominated employee of the quarter March, 2012. * Orchestrated site visits for businesses wishing to book spa group days with the only 5-Diamond spa in Fort Lauderdale.