Rebecca Fall

• Identifying opportunities for business growth in terms of the spend and product range of existing customers • Preparing and distributing quotes/supplier information to all new and existing Key Accounts • Preparing new product spreadsheets for Key Accounts • Distribution of weekly shortage reports/invoice reports to the board and senior management team. Whilst also using the information to keep customers up to date regarding deliveries and stock availability, identifying replacement products where appropriate • Working closely with Key Account Managers to ensure customers receive ongoing support • Visiting customers to maintain and develop strong relationships • Liaising with the Supply team to enhance stock availability: • Preparing forecasts • Communicating customer needs to the warehouse team • Investigating price queries and liaising with the finance team to ensure relevant credits are issued • GAP analysis to see what areas customers can gain better margins from and areas where they are missing sales • Setting up promotions with suppliers and the Key customers • Updating Price Books • Investigation of credit requests, liaising with customers, the warehouse and transport teams before assessing appropriate documentation and photographic evidence • Designed and implemented a new Customer File Maintenance process

• Processing orders using the proprietary in-house system • Investigating and resolving invoice queries by liaising with the Purchase Ledger team and suppliers • Managing plant, using reporting systems to ensure contracts off hire items appropriately preventing unnecessary costs • Producing reports for VAT purposes, ensuring all receipts are uploaded to prevent extra cost and administration • Generating quotations for all aspects of a contract, including but not limited to electrical items and safety equipment

Customer Service Supervisor and then Manager (Jan 13 – Nov 17) • Managing the Customer Service team, Looking after the UK and Scandinavia distribution network • Involved with profit and loss decisions regarding personnel • Managing customer queries and supporting the team to ensure smooth running of the network • Overseeing the production of monthly reports for the Director’s and the Business Development Managers • Implementation of Customer Service policy to ensure all customers were aware of our processes and procedures. This included: - • Implement a new price list for all Distributors • Creation of a new starter distributors packs • Keeping CRM/SAP updated with all customer information, including the correct prices to ensure all orders were processed correctly • Supporting the Business Development Managers with ordering integrations and contacting customers • Liaising with Head office (Germany) for delivery dates on bespoke integrations • Visiting customers, both domestically and internationally • Collaboration with colleagues internationally to improve efficiency across the group • Implementing a paperless office • Uploading all customer contacts/pricing to CRM to ensure everything is easily accessible for all members of Storopack • Implementing training sessions and product updates to staff