rebeca fernandez

Manage project activities in the Electronic Publishing department under cost, resource and schedule constraints. Collaborate with supervisors and make decisions regarding the distribution of projects and prioritization of work within the department. Meet with customers and confer regarding work that is received via electronic transmission or interoffice mail. Actively monitor the production process and suggest improvements where efficiency and effectiveness can be achieved.

Ensure quality of EP production work for business and operational units in order to eliminate errors and provide a quality product for internal clients. Review predetermined technical issues and verify legal filings to ensure compliance quality. Verify jobs for postal regulation compliance. Maintain records of training materials for the department and suggest topics for future training. Create and present (via PowerPoint) training as needed. Lead training of quarterly P Page temporary employees. Attend/facilitate recurring meetings with team members to train, identify trends, and address process-related issues. Contact clients with questions and assist with special projects as needed.

Review participant transaction requests for proper documentation and authorization. Process basic retirement plan transactions including loans, withdrawals, contributions, enrollments, and exchanges. Use window based computer system to process transaction requests deemed to be in good order, including but not limited to AWD, CAIS, Omni Plus and PSC. Responsible for timely and accurate reconciliation of transactions.

Develop and execute routine participant communications, specifically plan investment change communications. Partner with Communications Consultants and Coordinators to understand client needs regarding specific communications. Understand details needed to deliver the communication(s) including; timing, client preferences, specifics of the change, impacted audiences, legal notifications required, etc. Utilize technology (ex. Axis, Digital Asset Library, Print on Demand, etc.) and resources (internal partners, workhubs, etc.) to develop and update communications materials; including Enrollment Kits, Compliance Materials, Website Content, etc. Collaborate with Enterprise Publishing and Web Support groups to coordinate, manage, and deliver finalized materials; ensuring they are compliant and retained appropriately. Support special projects and additional assignments as required.

Write and edit documents throughout the systems development life cycle (including system requirements, validation, training, and user ownership) for systems under development at the Social Security Administration (SSA). Attend meetings at SSA for information gathering; take and submit minutes for documentation purposes.

Interpret data and customer need in order to write and edit technical reports for a testing (earthquake, fire, etc) laboratory. Create and update templates, final reports, videos, and CDs for clients.

* Review marketing and other communications materials to ensure the highest level of quality and accuracy. Proofread and copyedit documents for spelling, grammar, accuracy, company style, and brand standards. Materials handled comprise printed and electronic communications, including fund reports * brochures, letters, e-mails, and other marketing communications * print advertising * magazines and newsletters * and Web pages. Take on special projects, as assigned (e.g., working directly with internal clients, assisting with coordinating duties, copywriting, mentoring/training).