Raphaël Dozolme

Scaled PayFit’s Product & Tech department from 150 to 350 people over 4 years, driving efficiency, impact, and team fulfillment through strategic and operational improvements. Focus areas: > STRATEGY: Ensure bi-directional alignment between company & department OKRs & strategy. > INTELLIGENCE: Make sure our teams have access to the right insights to make the best decisions. > ENABLEMENT: Ensure optimal conditions and high-quality collaboration for delivery. > EXCELLENCE: Promote best practices to enable teams deliver higher impact initiatives. My key achievements - Defined state-of-the-art tooling practices for PMs and Devs, enabling seamless collaboration and tracking. - Designed and rolled out the first company-wide feedback loop and VoC. - Scaled roadmap process to share our quarterly P&T goals with all PayFiters while reducing cross-team dependencies earlier. - Built and maintained our department onboarding for 200+ new hires. - Built the complete procurement process automation for finance team and many other 0>1 processes for product and other teams using automation tools (Jira, Zapier, Sheet, LLMs, etc)

Led enterprise cloud transformations (Google Workspace, Microsoft O365, Workplace by Facebook) for 15+ clients representing 120k+ users - driving adoption, training and change management at scale. Change Management Lead: • Led cloud transformation programs for 15+ enterprise clients (120k+ users) with adoption rates of 85%+ for Google/Microsoft, 60% for Workplace from Meta. • Designed executive-focused change programs for C-levels adoption. • Advised multi-department teams on collaborative and document management solutions. • Personally trained and coached 3,000+ end-users from executives to frontline staff. Project Manager: • Partnered with C-suite on strategic planning, budgeting, and organizational change. • Minimized operational disruption during large-scale migrations. • Coordinated training campaigns, steering committees, and champion networks. Low-Code dev: • Expert in O365 business process solutions (SharePoint, Power Platform). • Designed and developed apps through iterative client collaboration. • Managed all end-points with customers, from building to maintaining and enabling.

Project Lead – LaBoite (interactive retail promotion system) – https://laboite.io/ Solely responsible for the end-to-end delivery of LaBoite, from strategy to execution, covering three main areas: 🧠 Strategy & Development • Conducted user interviews and managed feedback loops • Led design iterations to improve intuitiveness and ensure seamless integration with store and brand guidelines • Defined business model and oversaw legal compliance 🛠 Hardware Product Operations • Managed fabrication of systems (standardized or fully customized per client) • Oversaw stock and media resource management • Handled technical monitoring and implemented remote troubleshooting solutions 📈Growth Strategy • Refined marketing tools and messaging • Led website redesign and reorganization • Drove upsell opportunities and sourced new clients

The following document presents the table of contents and abstract of my final thesis : "Manager evaluation of brand redeployment : integration of the employee acceptance as a factor of sucess"

International Law & Business Seminar Project Management (~150 participants over 2 days) 📋 Planning & Organization • Built and managed a centralized database for participants • Designed and executed a structured invitation process 🎤 Speaker & Stakeholder Coordination • Managed communication and logistics for guest speakers • Coordinated with partners and internal teams to ensure smooth event flow 📰 Press & Communication • Led press relations and media outreach • Oversaw implementation of the communication strategy 📊 Post-Event Evaluation • Designed and conducted a participant satisfaction survey • Compiled a comprehensive final report including: > Internal & external feedback > Press coverage analysis > Survey results > Recommendations for future seminars

Acrredited AACSB, EQUIS & AMBA Main courses : • Change Management • Business Ethics • Business Model Innovation • Industry Change and Innovation Management • Entrepreneurship classes • Managing conflicts through effective communication / Team Management • Consulting Skills Associations : -Vice-president Art office (2013-2014) • Event co-organizer • 11.000€ of budget • More than 2.000 students concerned -Treasurer Coup d'Pousse association (2013-2014) • Creation of the financial statements • Educate underprivileged children from a Lille suburbs' primary school to a healthy diet

Exchange year during the third year of my IESEG's cursus.