Rahul Bhavikatti

As a Project Manager overseeing cloud infrastructure and IT service operations for a Fortune 500 enterprise, I lead two cross-functional teams driving end-to-end service excellence, process optimization, and digital transformation initiatives. One team focuses on service governance and operational continuity — including Change, Configuration, Knowledge, and Major Incident Management, as well as Service Desk operations — ensuring high availability, compliance, and stakeholder satisfaction across global operations. The second team specializes in End User Computing (EUC) and Cloud Infrastructure, managing activities such as device imaging, Windows release management via Intune, and enterprise Audio-Visual support for corporate events. Working within ServiceNow (SNOW) and Azure DevOps (ADO) ecosystems, I coordinate agile delivery, oversee workflow efficiency, and partner with client stakeholders to align IT initiatives with business goals. Currently managing 27 professionals across these streams, I focus on fostering collaboration, driving measurable outcomes, and maintaining operational reliability in a fast-paced, cloud-driven environment.

Advanced knowledge of Scrum, Agile theory, methodology, techniques, rules, and practices, estimating/sizing, planning, forecasting, reporting, conflict resolution and facilitation. Knowledge of current and emerging agile industry trends and best practices and internal or external business issues to improve team efficiency. A servant leader, a change Agent and an Agile champion, experienced in facilitating the transition from Waterfall / Hybrid to Agile Methodology Removed impediments, fostering self-management & facilitating time boxed Scrum ceremonies; Planning, Standup, Review, Retrospective, etc. Ability to lead, plan, execute and evaluate project activities to ensure completion of initiatives, contributing to team's direction and function; providing advice to the team and delivery leadership. Driving continuous improvement as a change agent, engaging stakeholders to identify business problems and create scalable solutions that adapt the Agile process and drive productivity throughout the project lifecycle. My success so far as a Scrum Master has been greatly facilitated by my excellent communication skills, problem solving, & decision-making skills My thorough understanding of Agile methodologies and execution of best practices has also contributed to my ability to create an enabling environment that fosters collaboration and trust for consistent achievement of sprint goal and meet product vision Agile professional capable of supporting a number of teams at once, providing guidance and engagement throughout the project lifecycle. Experienced to provide mentoring and guidance and champion continuous improvement, fostering an inclusive, collaborative culture on every tea

Advanced knowledge of Scrum, Agile theory, methodology, techniques, rules, and practices, estimating/sizing, planning, forecasting, reporting, conflict resolution and facilitation. Knowledge of current and emerging agile industry trends and best practices and internal or external business issues to improve team efficiency. A servant leader, a change Agent and an Agile champion, experienced in facilitating the transition from Waterfall / Hybrid to Agile Methodology Removed impediments, fostering self-management & facilitating time boxed Scrum ceremonies; Planning, Standup, Review, Retrospective, etc. Ability to lead, plan, execute and evaluate project activities to ensure completion of initiatives, contributing to team's direction and function; providing advice to the team and delivery leadership. Driving continuous improvement as a change agent, engaging stakeholders to identify business problems and create scalable solutions that adapt the Agile process and drive productivity throughout the project lifecycle. My success so far as a Scrum Master has been greatly facilitated by my excellent communication skills, problem solving, & decision-making skills My thorough understanding of Agile methodologies and execution of best practices has also contributed to my ability to create an enabling environment that fosters collaboration and trust for consistent achievement of sprint goal and meet product vision Agile professional capable of supporting a number of teams at once, providing guidance and engagement throughout the project lifecycle. Experienced to provide mentoring and guidance and champion continuous improvement, fostering an inclusive, collaborative culture on every tea

Data Analysis and Interpretation: Analysed large datasets related to shipment compliance and identified patterns or trends that could indicate potential issues. Leveraged Agile methodologies to iterate on data analysis, refining insights as business needs evolved. Used these insights to support decision-making in fast-paced, dynamic environments. Process Mapping and Optimization: Ensured compliance with regulations while continuously seeking opportunities for process optimization. In line with Agile principles, worked in iterative cycles to assess and improve processes, identifying inefficiencies and recommending improvements to enhance business operations. Collaborated with cross-functional teams to implement changes and track their impact on performance. Attention to Detail and Problem-Solving: Demonstrated keen attention to detail to ensure compliance with regulations and proactively identify and troubleshoot issues. Applied Scrum frameworks to break down complex problems into manageable tasks, quickly resolving issues and driving continuous improvements based on data-driven insights. Communication and Stakeholder Management: Regularly engaged with various stakeholders, both internal and external, to ensure compliance with regulations. Used Agile techniques like daily stand-ups, sprint reviews, and retrospectives to communicate complex data insights in a clear and concise manner. Collaborated with stakeholders in real-time to adapt to changes and align on actionable solutions. Technical Skills: Utilized tools such as Tableau, SQL, Excel/Macros, and Microsoft Power BI to analyse data and develop actionable insights and recommendations. Worked within an Agile environment, using tools like JIRA to manage tasks, track progress, and collaborate with team members in sprint cycles, ensuring continuous improvement in data analysis processes and business decision-making.

• Responsible for Inside Sales Manager through sales. • Achieved enrolment targets (End to End Sales). • Identified decision-makers within targeted leads to begin the sales process. • Managed relationships with clients for Pre & Post Sales. • Set up and delivered sales presentations, product/services demonstration. • Maintained and expanded the company’s database of prospects.

Analysing sales data: Identify trends and opportunities for improvement. This will involve working with your team to collect and analyse data on customer behaviour, sales performance, and market trends. Developing sales forecasts: Analysis of sales data to develop sales forecasts that can be used to guide sales strategies and set sales targets. Identifying customer needs: Work with your team to identify customer needs and develop sales strategies that address those needs. Developing pricing strategies: Work with other sales and marketing leaders to develop pricing strategies that maximize revenue and profitability. Managing customer relationships: Responsible for managing customer relationships, ensuring that customers are satisfied with the products and services they receive and that any issues are addressed promptly. Collaborating with other departments: Working closely with other departments, such as marketing and product development, to ensure that sales strategies are aligned with overall business goals. Providing leadership and guidance: Provide leadership and guidance to your team, ensuring that they have the skills and resources needed to be successful in their roles.

Conducting market research: Responsible for conducting market research to identify potential customers, competitors, and market trends. This will involve collecting and analysing data on customer behaviour, industry trends, and market opportunities. Analysing marketing data: Responsible for analysing marketing data to identify trends and opportunities for improvement. This may involve analysing website traffic, social media engagement, email marketing metrics, and other marketing analytics. Developing marketing strategies: Working with other marketing leaders to develop marketing strategies that align with overall business goals. This may involve developing new marketing campaigns, identifying new marketing channels, and improving existing marketing strategies. Creating marketing content: Responsible for creating marketing content, such as social media posts, email newsletters, blog posts, and other marketing materials. Managing marketing campaigns: Responsible for managing marketing campaigns, ensuring that they are executed effectively and that they meet their objectives. Collaborating with other departments: Working closely with other departments, such as sales, product development, and customer service, to ensure that marketing strategies are aligned with overall business goals. Providing leadership and guidance: Providing leadership and guidance to your team, ensuring that they have the skills and resources needed to be successful in their roles. You will also be responsible for training new team members and providing ongoing support and guidance to help them succeed.