Raziel A.

• Academic and Teaching Management: Responsible for ensuring compliance with the program’s operational plan, guaranteeing that teaching activities align with established syllabi and short- and medium-term strategic objectives (three-year plans and annual monitoring). • Faculty Coordination and Supervision: In charge of identifying the needs of faculty members and teaching assistants, overseeing their onboarding and evaluating their performance according to defined profiles. Responsible for verifying and assigning teaching workloads. • Training and Development: Design of reports on faculty training needs, monitoring performance indicators, addressing gaps, and communicating with faculty about professional development programs. • Academic Processes: Management of course validations and exceptions, review of agreements, and issuance of resolutions related to credits, academic records, and curriculum validations. • Student Support: Analysis of academic progress, review of study plans, resolution of system inconsistencies, and authorization of manual course enrollments in exceptional cases. • Monitoring and Reporting: Supervision of academic schedules, validation of student withdrawal reports, and projection of academic progress based on curriculum requirements. • Leadership and Coordination: Effective collaboration with academic and administrative offices to ensure process efficiency, internal alignment, and smooth communication.

Thesis and Professional Proficiency Track Research Line: Sustainable Development and Business Management

Responsible for preparing teaching materials, conducting evaluations, recording grades, and delivering courses according to the assigned teaching load.

Led and designed practical sessions as outlined in the course syllabus, ensuring alignment with academic objectives and student learning outcomes.

Responsible for teaching the following undergraduate courses: • Financial Management • Accounting I • Accounting II • Management I • Management II • Cost

Pregrado - Modalidad Tesis y Formato de Artículo Científico Líneas de Investigación: Gestión Empresarial

Research Lines: • Culture, Heritage, and Tourism • Sustainable Tourism Management and Society • Business Management

• Course Support: Provide academic and technical assistance in the following courses: Fundamentals of Management, Strategic Planning and Direction, and Negotiation Strategies. • Academic Assistance: Offer comprehensive guidance to students throughout the course, ensuring engagement and academic progress in online environments. • Student Support: Manage inquiries through virtual learning platforms, resolving questions about scheduled activities and content, and escalating complex issues to faculty members. • Technical and Pedagogical Support: Address student difficulties with online platforms, including access to content, scheduled activities, and configurations. • Student Monitoring: Send timely reminders about assignments and activities, and prepare periodic reports on student participation based on data from the learning platform. • Assessment and Feedback: Assist faculty in evaluating student work and providing feedback through institutional platforms. • Content and Virtual Classroom Management: Oversee the setup and configuration of course content and activities during the first week of classes, identifying and resolving potential issues. • Communication and Coordination: Collaborate closely with academic coordination teams to ensure achievement of course objectives and continuous improvement of teaching and learning processes.

Responsible for providing business consulting and advisory services focused on strategic planning, organizational efficiency, and financial management for small and medium-sized enterprises.

Responsible for teaching undergraduate courses in: • Strategic Management • Strategic Marketing Planning • Organizational Design • Thesis Workshop I • Business Management • Prototyping • Negotiation Strategies • Fundamentals of Marketing

Delivered virtual business education courses on: • Administrative Planning and Organization • Business Management • Strategic Planning • Applied Business Economics • Strategic Marketing Planning • Applied Business Accounting

• Prospecting and Advisory: Identified and acquired potential clients, providing tailored guidance on life insurance solutions adapted to their financial goals and needs. • Market Development: Explored and analyzed new market niches, creating strategies to expand the client portfolio and increase business opportunities. • Customer Service: Delivered comprehensive support to clients, resolving inquiries and ensuring a reliable, satisfying experience.

• Supplier Negotiations: Coordinated and managed negotiations with suppliers using comparative analyses to ensure the best cost–benefit outcomes. • Process Analysis and Improvement: Conducted statistical analyses and evaluated operational procedures, implementing changes to optimize area performance. • Financial Coordination: Managed vendor payments in collaboration with the Finance team, ensuring fulfillment of financial commitments. • Maintenance and Equipment: Supervised preventive and corrective maintenance of equipment, ensuring full operability of facilities and infrastructure. • Inventory and Budget Management: Controlled operational materials inventory and managed petty cash for investment and expense budgets. • End-to-End Operations Management: Organized and supervised day-to-day operations, ensuring efficient results and smooth business execution. • Leadership and Supervision: Directed multi-area operations, managing a team of 25 staff and fostering both individual and team performance to meet objectives. • Control and Customer Service: Monitored daily entries of staff, clients, and related areas, with emphasis on continuous improvement of customer service. • Evaluation and Continuous Improvement: Prepared reports on key achievements, operational status, and improvement proposals to drive operational efficiency.

• Goal Achievement: Supervised and ensured compliance with monthly sales quotas, aligning the team with established commercial objectives. • Training and Development: Responsible for onboarding, training, and professional development of new sales consultants, ensuring their integration and optimal performance within the team. • Client Management: Strategically assigned customer portfolios to sales consultants, maximizing business opportunities and conversion rates. • After-Sales Service: Guaranteed a high-quality after-sales experience, promoting client satisfaction and long-term loyalty. • Market Strategies: Identified and proposed new market niches to expand reach and diversify business opportunities. • Staff Evaluation: Conducted continuous performance assessments of team members, implementing improvement actions to optimize results.

• Operational Supervision: Ensured proper branch operations, including direct supervision—alongside the operations supervisor—of ventilation, lighting, infrastructure, and maintenance systems. • Maintenance and Budget Management: Guaranteed compliance with preventive and corrective maintenance plans, coordinating with the finance department for budget control and resource allocation. • Strategic Planning: Collaborated with general management and finance in negotiating annual growth projections and proposed improvements to local infrastructure and services. • Personnel Management: Supervised staff attendance and performance in coordination with the administrative team, maintaining an efficient and motivated workforce. • Supplier Relations: Coordinated and managed timely supplier payments, assessing new options to optimize costs and services. • Customer Service: Addressed client inquiries and concerns, ensuring a satisfactory experience and strengthening brand relationships. • Marketing and Advertising: Worked with the marketing department to plan and execute promotional campaigns and annual events to enhance the branch’s visibility. • Sales Promotions and Strategy: Coordinated monthly sales promotions, projected growth across product lines, and identified new market opportunities. • Sales Goal Achievement: Collaborated with the sales supervisor to evaluate, plan, and control monthly sales quotas, ensuring alignment with strategic objectives.

• Personnel Management Support: Collaborated with the branch manager and operations supervisor in monitoring and supervising staff performance, ensuring compliance with assigned responsibilities. • Document Preparation: Created payrolls, inventories, and operational documentation required for the efficient functioning of daily activities. • Stock Management: Ensured proper supply and distribution of products and materials across different work areas within the branch. • Administrative Operations: Managed documentation, handled administrative procedures, and coordinated internal communications to ensure smooth workflow. • Attendance Control: Systematized staff attendance reports for managerial review and approval, preparing submissions for the head office. • Sales Analysis: Prepared detailed sales and commission reports, providing key insights to support data-driven decision-making. • Financial Resource Management: Administered the branch’s petty cash, ensuring transparent and efficient use of assigned funds. • Leadership and Customer Service: Led a 30-person team, promoting a service-oriented culture and delivering high-quality customer care.

PhD Student in Strategic Business Administration

PhD Candidate in Education

Master’s in Marketing Management – Thesis in Progress

Graduate of the Master’s in Strategic Business Management