Raza Hussain

IT Administrator / Infrastructure Engineer • Automation: Python, AWS, Jira, GitHub Webhooks, CI/CD • Cloud & SaaS: Administer Microsoft 365, Azure, and Exchange, maintaining high availability for hybrid teams. • Security & Networking: Manage Sophos Firewalls, OPNsense, and UniFi L3 switches to ensure secure connectivity. • Unified Management (MDM): Lead device compliance using Intune, Autopilot, ABM, and Jamf across Windows, macOS, and Linux. • Infrastructure Ops: Oversee hardware lifecycles, Jira/Confluence documentation, and vendor coordination. • Lifecycle Management: Standardized onboarding/offboarding and access provisioning for global employees.

As a IT Engineer performed the following key responsibilities. • Administering and managing Active Directory, Microsoft Exchange Server & Admin Center, SharePoint, and Teams to use Bash, Powershell ensure seamless collaboration and communication. • Managing MDM solutions including Intune, Autopilot, Apple Business Manager (ABM), and Jamf for secure device enrollment, compliance, and lifecycle management. • Supporting and maintaining a heterogeneous client infrastructure across Windows, macOS, and Linux environments. • Handling IT hardware, software licenses, and audit reports, ensuring optimal resource allocation and regulatory adherence. • Managing employee lifecycle processes, including onboarding and offboarding of employees both onsite and remotely. • Creating and maintaining documentation for ongoing IT processes to standardize operations and knowledge sharing.

As a IT Administrator Engineer performed the following key responsibilities. • Administration of Google Workspace, Domain Factory, Microsoft 365. • Providing IT support to 150+ internal users across 11 offices • User accounts and permissions management with Bash & Powershell • Administration of OS (Windows, Apple, Linux). • Administration of Unifi Ubiquiti Network, AP, OKI & Brother Printer, • Onboarding/Offboarding of employees national and international. • ESET cloud control, Licenses, regular serves updates and IT equipment. • Responible of emails, calls and live chat regarding technical malfunctions and issues.

As an IT Engineer performed the following key responsibilities. • Managing/creation of users accounts 2FA RSA, PAM, ISE and ACS server. • Establishment of LAN, WAN, 3rd Party interconnects VPN & SSL user accounts. • Deliver Tier 1 network ticketing support to resolve all issues for 500+ users. • Monitoring network (SNMP) activities via Solar Winds and PRTG NMS. • Remote access support to take control of users’ devices and resolve technical issues. • Maintain procedural documents, audit and reports. • Providing Data Base access to user by PAM on VM machines

As a Technical Support Engineer performed the following key responsibilities. • Utilize remote access technology to take control of users' devices and resolve technical issues. • Maximizing performance by troubleshooting network problems, outages, and scheduling upgrades. • Establishment of LAN, WLAN, 3rd Party interconnects VPN & SSL user accounts. • Improved client relations on superb communication, technical efficiency, and problem-solving skills. • Managing number of tickets via their ITSM system. • Cabling, Labelling copper and fiber cables. • Responsible for health checks of the company devices

Working in I.T department as Technical Support Engineer • Developing an ITSMO (IT Services Management and Operations) • Portal using AGILE software development methodology for Cisco's clients. • HTML, CSS, Bootstrap, Photoshop, MVC & CMS. Working in I.T department as Technical Support Engineer. • Maintaining all software & updates , Troubleshooting , Maintain all Data ,