WenWei Chen

Onsite Support @ Hemmersbach

About

My expertise spans a wide range of technologies, including Cisco, Fortinet, and Dell networking hardware, as well as Linux and Windows Server operating systems. I am adept at troubleshooting, system optimization, and implementing robust security measures like disaster recovery and firewall configurations. My skills in Python and Bash scripting allow me to automate tasks and improve operational efficiency.

Country

Australia

City

Bundoora

Industry

Information Technology & Services

Skill

Product Support, Router Configuration, IPv4, Virtual Private Network (VPN), VLAN, NBN, PPPoE, IPSec, Dynamic Host Configuration Protocol (DHCP), Wireless Networking, Cisco Routers, WiMAX, Network Security, Cloud Security, Google Cloud Platform (GCP), Microsoft Azure, Oracle Cloud, Amazon Web Services (AWS), Synology, OpenVPN

Experience

Onsite Support

Hemmersbach

2026-2 - Present · 7 mos

亚太地区

Providing onsite Technical support for AON Australia Pty LTD

Technical Support Engineer

Green Light Worldwide

2022-7 - Present · 4 yrs 2 mos

墨尔本, VIC

Network Tech Projects onsite installation/implementation / Trouble Shooting for end users around Melbourne Victoria Australia.

IT On-site Technical Support Engineer

MelITServices

2017-7 - 2022-6 · 5 yrs

Melbourne, Victoria, Australia

Networking security and Technical support for both individual and business level end clients.

IT Service Desk Engineer

Guangzhou Carlsberg Consultancy and Management Services Co., Ltd

2012-2 - 2015-6 · 3 yrs 5 mos

Guangzhou China

Guangzhou Carlsberg Consultancy and Management Services Co., Ltd • Provided technical support and solutions to internal users at Asian headquarters • Operated internal network, monitored server and provided emergency fault solutions • Managed Office365 project for Carlsberg Asian users, as well as providing email support • Carried out IT asset management and verified asset inventory at China headquarters • Provided telephone and on-site support for internal users

IT Support Technician

Daikin Air Conditioning Technology (Guangzhou) Co., Ltd

2003-3 - 2012-2 · 9 yrs

Guangzhou China

Daikin Air Conditioning Technology (Guangzhou) Co., Ltd. Worked in Daikin Air Conditioning Technology (Guangzhou) Co., Ltd. China as an IT Engineer and my major responsibilities are as below, According to the requirement of Daikin Industries, Ltd. analyzes the needs of IT system with business department, and modify the business. Build the DDN Network to make sure that the business operation is regular. Count the IT devices, and according to the business apartment, propose the business system improvement feasibility plan.

Education

Melbourne Institute of Technology

Computer Systems Networking and Telecommunications

2021-2 - 2024-2 · 3 yrs 1 mo

Focus on Providing any IT Solutions which are included hardware or software to archive the customer's purposes - Conducting Penetration Testing for an IT Solution Provider or Customers in my career.

CIC Higher Education

Business Administration and Management, General

2019-6 - 2020-12 · 1 yr 7 mos

A Business & Management Studies degree is concerned with the way a company or organisation operates and functions. This can include the financial, administrative and marketing aspects of the business.