raymond rosch

starbucks team leader

About

* 12 years of customer service experience in a managerial position within the retail industry * Consistently met sales quota every quarter helping the company maintain their goals * Motivated team members in meeting sales goals while creating an inclusive environment which contributed to significant improvements in guest satisfaction and sales * Developed professional rapport through face-to-face interaction with more than 100 customers on a daily basis * Learns quickly and develops an in-depth understanding of products, services and organizational procedures for handling customer issues * Ability to manage and coach fellow coworkers to effectively follow company policies and procedures while providing feedback and suggestions on how to enhance the customer experience * Successfully maintained "green" status during bi-monthly Food Safety Inspections Specialties: Customer Service Management Complaint Handling & Resolution Retail Operations Management Customer Satisfaction Enhancement Front-End Supervision Sales & Margin Improvement Trusted leader (by example) Cost-Reduction Strategies

Country

united states

City

austin

Industry

computer games

Skill

visual c++, lua, game engine development, directx, shader writing, data structures, unreal editor, microsoft office, ms project, visual c#

Experience

assistant manager

domino's pizza

2002-6 - 2007-4 · 4 yrs 11 mos

Started as delivery driver, worked my way up to Assistant Manager, then to Store Manger at a location that was later sold to a different Franchise, but owner kept me and put me back into old store at former position, was responsible for the weekly paperwork on Sunday nights, inventory counting every evening, did some scheduling, training, and inventory ordering, was responsible for running the store on my shifts, handled any issues quickly and competently.

customer service manager

walmart

1999-6 - 2002-4 · 2 yrs 11 mos

Started as cart attendant, worked up to cashier, and finally became Customer Service Manager, was responsible for 15-30 cashiers and other front end personnel, handled $1000+ in change each shift, scheduled breaks and lunches, and trained new cashiers.

starbucks team leader

target

2007-4 - Present · 19 yrs 6 mos

Minneapolis-based Target Corporation (NYSE: TGT) serves guests at around 1,800 stores and at Target.com. Since 1946, Target has given 5 percent of its profit to communities, that giving equals more than $4 million a week. For more information, visit Target.com/Pressroom. For a behind-the-scenes look at Target, visit ABullseyeView.com or follow @TargetNews on Twitter.