Raymond Rau

1. Sales logistics – trucking, local delivery, air freight shipments for high value temperature-controlled food items 2. Inbound customs clearance documentation – liaising with custom brokers 3. Managing online sales & logistics software systems 4. Sales data analysis & creation of sales tools for sales team 5. Managing shipping methods & materials 6. SOPs, Quality Assurance record keeping & procedures 7. Manage product labelling requirements 8. Continuous Improvement Projects 9. Assist COO & the Managing Director in various roles including sales support & CRM development 10. Work with fulfillment team if required to fulfill orders Performance Measures: 1. Empathy with suppliers, service providers, customers & Southern Rocklobster Limited USA team members 2. Demonstrated effective written & verbal communication 3. Willingness to be trained & take instructions 4. Ability to work independently, plan jobs & establish work priorities between competing tasks 5. Ability to identify & solve problems 6. Ability to be a self-starter & always drive sales & business development 7. High attention to detail 8. Punctuality & reliability in achieving deadlines 9. Responding to communication and corrective actions in a timely manner 10. Cooperativeness, courteousness & friendliness 11. Dedication to the job, individual tasks and fellow team members KPI: 1. Capacity to work effectively with the COO & Managing Director & within the organizational structure 2. Effectiveness in delivering all sales orders to specification & on time 3. Effectiveness in providing all documentation for clearing inbound product 4. Accuracy & timeliness of data & administration records 5. Maintenance & efficient use of databases 6. Demonstrated understanding & use of internal financial, sales, inventory, customer, communications and management systems 7. Proficiency in use of Microsoft Office Suite in particular Excel 8. Maintenance of orderly files and records 9. Level of organization of tasks

To provide excellent customer service to our existing and potential customers while closing incoming leads and working on aggressively growing and strengthening the company’s client base by closing new accounts. “Identify customers’ needs and be their dependable resource for solutions.” 1. Call to qualify, and service leads from trade show or field activity, cold call lists, referral, and marketing or inbound marketing efforts 2. Build relationships that will develop into new business while keeping the CRM updated 3. Attend trade shows and other field activity events to visit customers, identify sales prospects, and produce leads 4. Research freight rates, maintain a high level of product and industry knowledge, and prepare shipping proposals for customers 5. Develop new business by analyzing account potential; initiating, developing, and closing sales; and recommending new applications and sales strategies 6. Provide excellent customer service to each and every opportunity along with establishing, maintaining, and building relationships with existing and potential customers. 7. Maintain current and potential customer relationships by visiting the customer and staying in touch 8. Coordinate new bookings with our partners and provide booking confirmations to customers 9. Process incoming shipping documents and prepare sales worksheets 10. Manage a portfolio of customers, maintain a good relationship, and develop referral business 11. Develop strategies and guidelines to achieve profit and volume goals and objectives 13. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations 14. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments 15. Generate and compile various spreadsheets or reports

Responsible for day to day operations of an ever growing, internet leading, international shipping and logistics company. Currently overseeing just under 40 employees across 3 offices and 14 time zones. Current yearly shipping volume growth of ~8% with the previous year over year growth of ~10% and a previous year over year growth of another ~10%.

Reports To: President/Managing Director Mission Statement To assist in the implementation and development of a high performing team with process and systems in place to ensure maximum efficiency and stability is obtained through the office. Duties/Responsibilities 1. Maintain certain employee scheduling by coordinating, their schedules, and days off. 2. Provide customer service and account management support to a few accounts and back up other staff when necessary with the same. 3. Maximize ROI on advertising by developing, executing and monitoring company’s SEO, PPC and other marketing campaigns. 4. Trouble shoot and solve escalated problems of various kinds and coordinate with Manager for various present and future solutions. 5. Supervise overall office environments and parking and make corrections or recommend solutions. 6. Distribute leads and /or assign UCM accounts in coordination with Controller and President. 7. Assess new customer profiles and develop SOPs for their needs and maintenance. 8. Improve workflows by assessing, upgrading making them efficient accordingly them accordingly. 9. Forecast and monitor shipment volumes and benchmarks of file maintenance per sales staff. 10. Do first round of qualifying and interviews for all hires and coordinate with necessary managers for phase II of the hiring process. 11. Train and develop associates when/if applicable. 12. Coordinate and troubleshoot all IT matters including website, UCM software’s and etc. 13. Execute various projects or tasks as they become necessary.

Job Title: Project Coordinator Reports To: Managing Director Duties/Responsibilities Associate to Managing Director: Kamy Research, plan and execute various projects related to Operations, Sales, Marketing or other Company Projects in coordination with Managing Director. Report back to management regarding project details, progress and deadlines. General Office Coordinator on Miscellaneous matters. Backup other Sales and Ops for vacations, emergencies or etc. as needed. Responsible for all IT Matters and coordination with outside IT firm Responsible for managing and coordinating the Google Adwords, MSN Adwords and Online website Responsible for delegating tasks to Marketing interns Responsible for delegating tasks to content writers Responsible for doing monthly or Quarterly newsletters

Executive Assistant to CEO. Inside sales and support. Customer service. Website Management. Internet Liason. Online Marketing. In-house IT Support. Account Executive. Operations Specialist.

My duties consisted of a range of office work as well as assisting with program management. I was required to do such things as filing, copying, database entry, work with Flatbridge and Qualtrics, edit website and email HTML, secretarial duties, manage client funnels, classroom preparation, restocking of refreshments in the lounge, work with Microsoft Excel and Access, filming of lectures and seminars, and much more. This being an internship, I was on call to do whatever the office needed help with.

The bulk of the work consisted of assembling, formatting, and testing external hard drives. There were also normal warehouse duties of packing, shipping, and receiving. Upon promotion I was asked to add sales associate duties to my previous job responsibilities. This was a new venture for Ocean Interface and required work from the bottom up. I had to create a sales funnel with possible customers. This funnel was then processed through cold calling and door-to-door meetings. After completion of initial meetings customer follow ups were conducted in person, through mailings, and on the phone.

This job consisted of normal warehouse duties of packing, shipping, receiving, and inventory upkeep. This required work with FED-EX, USPS, UPS, Los Angeles sea port, and large trucking companies. There was also a front office/will call section for pick-ups and ordering. Product managers would have to fulfill the orders and distribute them to the customers. Most of the customers were non-English speaking.

Warehouse, Delivery, and Sales.

Internet Facility