raymond moore

application support ii

About

Country

united states

City

dallas

Industry

computer software

Skill

microsoft office, customer service, accounting, accounts payable, microsoft excel, microsoft word, strategic planning, powerpoint, outlook, leadership, information technology, healthcare, research, data entry, hospitals, medical terminology, healthcare management, invoicing, accounts receivable, technical support, troubleshooting, windows, javascript, css, bootstrap, delphi, visual studio, jquery, html5, software as a service, microsoft azure, management, team leadership, public speaking, training, organization skills, english, networking, rapid application development, mathematics, analytical skills, new opportunities, computer literacy, knowledge management, production support, timelines, strategic insights, artifacts

Experience

application support engineer

versatile group

2014-11 - 2019-8 · 4 yrs 10 mos

* Sole technician responsible for demonstrating, training, resolving and documenting any user issues related to the CertiflexDimension Business Accounting software. * Resolved support inquires via phone, ticket system, and email. Escalated any unresolved issues to the director of technical support as I am responsible for tier I and tier II related inquires. * Excelled at multi-role projects from management such as performing sales, annual renewals, and entry-level programming for custom application modifications for CertiflexDimension client(s). * Designated the primary specialist for all Pervasive database issues, including data migration, performance, and error handling.