Raymond Wong

As a Software Engineer within the Open Platform Team, I specialize in building high-scale infrastructure and platform features that empower a global ecosystem of developers, merchants, and partners. My work focuses on architectural standardization, system performance, and the end-to-end ownership of critical platform services. Key Achievements & Impact: Platform Infrastructure: Solely designed and engineered a Golang-based API gateway framework now adopted by 5+ domain teams. This standardized our Storefront API, Webhook, and Admin Open API services, reducing organizational API development time by 45%. Architectural Extensibility: Architected a robust plugin system supporting auth, API versioning, and HTTP/gRPC protocols, simplifying complex integrations across the platform. High-Throughput Systems: Scaled platform features to support 80k+ RPM and optimized an Event System handling 200+ event types. Implemented modular worker services and hot/cold data separation strategies to improve throughput while significantly cutting storage costs. Observability & Performance: Spearheaded the adoption of OpenTelemetry and Pyroscope (alongside Grafana and Loki) to proactively resolve system bottlenecks and optimize CPU performance for critical services. Full-Stack Innovation: Led the Next.js (SSR/SSG) redesign of the SHOPLINE App Store, focusing on SEO optimization and building a modular page builder to drive merchant conversions. Stakeholder Partnership: Act as a technical consultant for internal teams and external partners, collaborating closely with stakeholders to define product roadmaps and resolve high-level technical pain points. Stack: Golang, Node.js, React, Next.js, Kubernetes, AWS (EKS, SQS, S3), OpenTelemetry, Envoy, gRPC.