raymond miles

Part Time work while studying at university

Casual work while still at school

Overnight Print Reader and summariser.

Isentia is the Asia-Pacific region's leading media intelligence company, providing over 5,000 clients with information, analysis 24/7/365. Isentia has more than 1,100 employees across 15 countries filtering information from over 5,500 print, radio and television media outlets and over 250 million online conversations per month. Our talented people, innovative search technology, comprehensive coverage, expert research and creative content provides the tools and insight to allow our clients to manage media relationships effectively, track and analyse issues of interest across all media, discover and share valuable insights that drive smarter decisions and build content and social strategies that add real brand value.

Liaised with account management & customer service teams to clarify and deliver upon the media monitoring requirements of a diverse range of clients. Worked with the Search Team to write and refine Boolean Search Conditions to return relevant information from Internet, Press and Broadcast media as per client needs. Consistently exceeded both output and time-based KPIs in the delivery of these tasks.

A six-month contracted role in which I oversaw all aspects of an outsourced media monitoring provider servicing an international media intelligence agency. Initiated procedures which allowed for an almost 25% increase in the amount of radio content summarised by the team. Implemented recruitment and retention strategies which saw the team grow from 55 people to 75. Bore responsibility for designing and implementing training procedures for Filipino staff in the use of proprietary software and in the development of their English language skills.

Managing large CRM databases of client information, ensuring these are accurately researched and maintained. Adapting current policies and procedures for offshore teams, ensuring these are clear, concise and implemented correctly. Updating database procedures during the implementation of Salesforce software Preparing analytical reports for management on the strategic position of the company, and conducting business intelligence reports on the state of the media industry

Worked with senior management and directed the Customer Service team to ensure AAP's media monitoring clients smoothly transitioned to a new provider (iSentia) after the sale of this business division. Maintained a high level of service for clients, attaining all KPIs and deadlines. Liaised with publishers and external providers of services to AAP.

Part of the initial group who developed AAP's integrated media monitoring portal from its inception. Recruited and trained a cohesive group of casual and full-time production workers who were responsible for summarising broadcast news and current affairs and ensured all operators produced high quality summaries within strict KPIs. Grew this team from its initial three operators to a team of over forty across three different shifts, overseeing their workflows and the quality of their output. Wrote and updated the style guide for summaries and other policies and procedures for the Broadcast Monitoring team. Wrote and updated the technical instruction manual for clients using AAP's media monitoring portal and for staff using our internal system.

Assigned newspaper articles to appropriate government and corporate clients as per their media monitoring and analysis requirements. Maintained and updated client briefs as requested.

Focused study on the methods and forms of leadership, how to organise a team efficiently, and how to inspire those who report to you.

Brief introductory course to the practical aspects of managing and organising teams of people run by the Australian Institute of Management (AIM) in North Sydney

Activities and Societies: DRAMAC- Macquarie University Drama Society; FilmSOC Film Society

Demonstrated competency in planning assessment activities for groups, delivering group-based learning in a professional environment, and designing learning programs to develop teams.