Raymond Duenas Gracias

• Setting up new offers in the tracking platform by gathering assets, creatives, and information from clients, and ensuring proper tracking in collaboration with clients. • Provide daily reporting on campaign expenditures, budgets, and media placements. • Analyze marketing analytics to optimize campaign development. • Prepare contracts and support material for the Business Development Unit • Organize and execute creative materials and technical integration for campaigns. • Maintain records of insertion orders, invoices, and payments for clients. • Develop marketing messages and work with web designers to prepare ad creatives. • Optimize campaigns, suggest revenue-boosting changes, and implement them. • Compile statistics and recommend campaigns for specific accounts.

•Developed and executed comprehensive digital marketing strategies, resulting in an increase in website traffic and a growth in online bookings. •Implemented data-driven marketing campaigns across platforms, optimizing click-through rates and increasing conversion rates. •Conducted market research and competitor analysis to identify trends and opportunities, leading to the successful launch of new products and services. •Successfully managed and nurtured a portfolio of key client accounts, ensuring their satisfaction and retention. •Acted as the primary point of contact for clients, providing timely responses to inquiries, addressing concerns, and offering strategic guidance. •Effectively resolved client issues and disputes, maintaining a 95% client satisfaction rate.

•Formulated and executed effective digital marketing strategies to drive the promotion and sales of the company's cigar products. •Demonstrated keen market intuition by identifying and capturing new market segments, leading in expansion of the customer base and substantial revenue growth. •Oversaw and enhanced the company's social media presence by creating captivating content, implementing scheduled posts, resulting in increase of interactions. •Applied proficiency in web analytics tools, including Google Analytics, to analyze and optimize the performance of digital marketing efforts. •Deliver exceptional customer service by promptly and professionally managing customer inquiries, processing orders, and resolving issues, resulting in high levels of customer satisfaction.