raymond de belen

* Chief Security Office for TELUS Inc and TELUS International. * Responsible for Security Administration on most TELUS Applications. * Admin for Microsoft Active Directory, LDAP, Exchange, SAP * Handles Exchange access, DL, Functional Mailbox, Security Groups * Expected to administer/provision service requests from TELUS employees on various applications, answer inquiries on service requests status via phone, email or chat and administer the mailbox for security and tickets in our remedy queue.

* Handles the Incident and Problem Management as part of the TELUS IT Service Management practice, adherent to ITIL, ISO/IEC 20000 * Serves as the Single-Point-of-Contact for desktop, application, network and access issues for TELUS employees.

* Tests advanced phone troubles using in-house tools to modify line programming and test for disturbances that may affect voice and data interruptions * Updates intranet knowledge based portal * Acts as a point of contact to make sure that outage board is up to date and necessary staffing and precautions are met * Updates daily data and critical information on events, outages, incidents and problems Enterprise Service Desk * Manages requests from the sixty-eight (68) most valuable Canadian companies/institutions with Telus service. (Government of Canada, General Motors, Royal Bank of Canada, HSBC, Nav Canada, Shell, HP, etc) * Meet business objectives and team targets defined by the existing scorecards. ADSL Support * Contacted mostly by (Small, Medium, Enterprise) Business for creating, repairing and updating tickets for the following troubles. NRA Support * Contacted mostly by (Small, Medium, Enterprise) Business for creating, repairing and updating tickets for the following troubles.