Raymond B.

Manages the safety, security, and movement of aircraft, equipment and vehicles on the tarmac.

Role focused on receiving, picking, packing, and shipping customer orders in a fast-paced environment.

APAC department lead. • Scoping, implementing, and maintaining data imports and exports using Absorb's data integration tool. • Project management - Gathering and documenting project requirements, confirming project scope, and working with clients to develop achievable timelines and program goals for their LMS implementation. • Managing client projects to completion according to client timelines and requirements. • Delivering training, consulting, and best practice information on Absorb products & services. • Supporting and implementing additional products and integrations such as RESTful API, Single Sign On, CRM/HM integrations, etc. • Assisting and collaborating with other Absorb teams on technical and data-related issues. • Updating and maintaining internal documentation resources. • Building and maintaining strong client relationships to provide the best possible service experience in every interaction.

- Work with a ticket based system, managing your own tasks and incidents - Work with 3rd party vendors and resources for incident, issue resolution and change requests - Deal with escalations from level one technicians - Contribute to the development of processes for proactive maintenance and monitoring systems and schedules for customers -Identify improvement opportunities to help deliver high quality service -Ability to produce and recognise opportunities to produce technical documentation - Onboarding of new staff and training of work processes and product knowledge - Ability to communicate technical concepts to technical and non-technical audiences. Generates, updates, and maintains technical support documentation and tools. -Host training sessions on products/features.

receive and process any incoming query via Phone, Email or E-case and to triage and allocate each query accordingly and with a sympathetic 'can do' attitude. Essentially being the concierge of Kronos and representing us in the best light possible. A Coordinator will need to: Check several case queue's in SalesForce, process any requests received, adjust them and allocate to the correct team/s. Check the mailbox regularly and process any requests received, often by entering new cases into SalesForce and then assigning to the correct team/s. Answer all incoming calls promptly and professionally, then in all likelihood log these into cases in SalesForce and assign to the correct team/s. • Answering calls and emails, logging them and allocating them to the most appropriate technical resource. • Ensuring details are recorded accurately, reviewed regularly and escalated appropriately. • Processing requests for hardware repairs/returns using the Oracle Depot Repair module and allocated to the depot repair team, book out repairs for invoicing when completed. • Providing administrative and operational support

Testing,migration and implementation of production and UAT salesforce portal Support of clients through the use of CRM Salesforce, helpdesk support and and escalations for system issues. System admin

Mac Centre Business Service Technician • Customer Service • Technical Service (Repairs - software/ hardware) • Data Transfers/Recovery • Admin • Troubleshooting issues over the phone/onsite/in-house • Managing relationships with key clients