raymond aviles

Plan and facilitate multi-phase project engagements at Fortune 500 and medical sites (VA/ private) nationwide. Partner with client CIO/ Chief of Staff to clarify project goals, timelines and expectation versus actual need. Direct concurrent implementation/ training engagements & manage multiple project team resources at sites nationwide. Provide software/ technical consulting and training for EHR/ Clinical (Epic - ASAP, Ambulatory, ClinDoc, Inpatient, Command Center, MAR) and I.T. Enterprise (Microsoft, Borland, Adobe, IBM, SCM, CRM Proprietary systems) project clients. Direct and facilitate floor support services and analysis of related process workflows. Manage acquisition and deployment of hardware/ systems to complete implementation within budget and scope. Highly skilled in the effective transfer of complex information, client management, troubleshooting and escalation of critical issues.

Facilitate corporate wide software implementation. Act as project rep emphasizing benefits of system & provide individual coaching/ post event follow-up. Team with management & I.T. providing class-based input for future enhancements to software & related processes.

Provide `hands-on' end-user & administration training for SCM enterprise suite at client sites. Perform needs assessment and recommend acquisition of additional services as needed. Partner with sales engineering and sales team acting as 'product evangelist' to identify new revenue opportunities. Assist sales as national account recovery specialist to address client issues with C-level executives on-site. Implement additional consulting services as needed.

* Clients: Dell / JPM/ Peak/ HP/ Cedars-Sinai/ Kaiser * Facilitate multi-phase project engagements at Fortune 500 and medical sites (VA/ private) nationwide. * Partner with client CIO/ Chief of Staff to clarify project goals, timelines and expectation versus actual need. * Direct concurrent implementation/ training engagements & manage multiple project team resources at sites nationwide. * Provide software/ technical consulting and training for EHR/ Clinical (Epic - ASAP, Ambulatory, ClinDoc, Inpatient, Command Center, MAR, HIPAA) and I.T. Enterprise (Microsoft, Borland, Adobe, IBM, SCM, CRM Proprietary systems) project clients. * Direct and facilitate floor support services and analysis of related process workflows. * Manage acquisition and deployment of hardware/ systems to complete implementation within budget and scope. * Highly skilled in the effective transfer of complex information, client management, troubleshooting and escalation of critical issues. ;

* Facilitate implementation of proprietary OMS/CRM software & processes at CC sites while managing eight to twelve `go-live' implementation teams per month; during a 12 month scheduled deployment. * Assigned as project manager and point of contact for C- level executives/ site management to resolve hardware, software, logistics and personnel issues. * Coordinated with regional V.P. / management to monitor status, address escalation issues and ensure implementation policy adherence. * Provided on-site and web-based training (Breeze, Captivate, Powerpoint, Web-ex) presentations; revising content as needed. ;

* Acquire and maintain corporate legal firm accounts. Implement and facilitate personnel training programs for all employees. * Approve all technology acquisitions reporting to C.E.O. ;

* Facilitate briefings for management and military personnel. * Field Operations liaison designate for purchasing contract compliance & technical data transfer. * TQM team representative/ Trainer responsible for I.T. operations and cost reduction oversight effort. ;