Rayan Z. Mousa, CInP®, PMP®, ITIL®

Provide strategic leadership for NOC and Data Center operations across Main IT Center and KAEC, ensuring 24/7 service availability, operational resilience, and alignment with enterprise IT objectives. Drive cross-functional collaboration to enhance service performance, stability, and delivery of mission-critical services. Oversee three core functions: • 24/7 Operations & Service Assurance: Lead round-the-clock monitoring and management of systems, networks, applications, voice services, and ATM channels. Ensure proactive incident management, high availability, and uninterrupted business operations. • Backup & Media Management: Govern enterprise backup, archiving, and data lifecycle processes, ensuring data integrity, compliance, and efficient handling of retrieval and statement requests. • Data Center Operations & Strategy: Direct all data center activities across MITC and KAEC (physical & virtual), including infrastructure management, security and compliance, disaster recovery, capacity planning, and cost optimization. Lead teams, vendors, and budgets to ensure operational excellence and scalability. ⸻ Key Achievements • Recognized for contribution to Payroll Stabilization Program (2023) • Key contributor to Enterprise IT Disaster Recovery Exercise (2023). • Awarded for exceptional performance and commitment to Technology Division objectives. • Led Data Center modernization at Main IT Center. • Established a fully equipped NOC at KAEC. • Supported successful migration of SNBC systems to NDC, including DR readiness and security validation. • Built and operationalized a dedicated media and storage facility.

Lead and manage NOC and Data Center operations to ensure high availability, stability, and performance of enterprise systems in a 24/7 environment. Drive alignment with business units and stakeholders through defined SLAs to deliver consistent service excellence. Oversee end-to-end IT operations, including monitoring of networks, systems, branches, and ATM channels, with a focus on proactive incident management, troubleshooting, and timely escalation to internal teams, vendors, and third parties. Ensure business continuity by coordinating service-impacting activities across stakeholders and maintaining readiness for disaster recovery, including seamless failover between production and DR environments. Manage data center operations across production and DR sites, covering infrastructure installations, maintenance, and optimization. Ensure continuous availability of applications, servers, and network services with minimal downtime. Lead and develop a team of 24+ staff, managing shifts, training, and performance. Implement proactive monitoring and preventive controls to reduce incidents, mitigate risks, and protect business operations. ⸻ Key Achievements • Contributed to SAMBA/NCB merger across infrastructure, applications, data centers, branches, and ATMs • Recipient of Saudi Aramco IPO Contribution Award • Reduced incidents through effective BAU and shift management • Established NOC Quality Team to enhance service governance • Developed OLA frameworks to strengthen IT and business collaboration • Enhanced team capability through targeted training programs • Ensured uninterrupted operations via remote BAU delivery during COVID 19 pandemic

Rules and Responsibilities: - Leading a team of engineers that working to apply all monitoring standards requirements on Productions/DR applications, Systems and networking tools. - Support on the needed improvement of monitoring tools in order to ensure achievement of demand high monitoring quality. - Review all production environments and ensure those are under monitoring. - Provide best in class users experience of using the monitoring tools. - Ensure Monitoring tools are up to date and compatible with all systems/applications across production and DR. - Implement all relevant departmental policies, processes, standard operating procedures and instructions so that monitoring tools work will carried out in a controlled and consistent manner and will maintain the accuracy. - Well Knowledge in Monitoring tools such as HP OMI, OV, NNMI, OMU, OMW, UCMDB, IXIA, Dynatrace and AppDynamic. Achievements: - Reduce Number of received events on monitoring tools. - Optimize the monitor setup and decommissioned the old tools. - Cost saving from 5 millions to 2 millions by reduce number of licensees and contracts without impacting the rules and services provided. - Automate many manual flow to avoid human interventions. - Decommissioning old SMS notification by integrate With 3rd party web tool. This help to save 500K of 3 months.

Lead NOC team (3 Shifts - 24/7) to perform their tasks. Maintain the quality work, output quality to ensure it’s met the standards requirements. Prepare and manage the daily bridge meeting which showing IT daily incidents and NOC outputs.

- Identify and resolve issues in testing applications for SIT and UAT. (SIT: System integration testing. UAT: User Acceptance Testing). - Ensure all systems resources are working well. - Coordinate identified risks and audit comments with action owners to ensure their closure or remediation timely manner. - Generate periodic system status reports that will help management in understanding the availability of systems and services. - Support projects and initiatives (i.e new, redesign or upgrades). - Monitor, packaging and deploying the system releases in SIT and UAT. - Following and coordinating with users, vendors and 3rd parties for the testing issues and resolve it.

Managing the following payment systems: - BESS payment system - SWIFT Alliance Gateway - SARIE System - MACUG processor (PayCon) - OFAC-ACE system - Solve the users issues such as transactions related to BESS / SWIFT. - Guide Level 1 team for their daily tasks and provide a 24/7 support on the mentioned systems. - Applying the required maintenance and DR plans for the mentioned applications.

- Acting Shift manager for IT Operations - Monitor all systems, supervise on network devices handled all services. - Activate new network links and put them in production - Manage and maintain Network Operations Center (NOC) with System engineer members to have a better and stable systems and services 24/7. Perform L1 (level1 support) troubleshooting and most parts of systems administrators tasks, escalating to L2 if necessary. -Monitoring, maintaining & dealing with more than 250 deferent systems under deferent versions of windows platform including all E-Services with deferent procedures, Manuals and escalation process. -Ensure that HP-OVO is cleared. HPSM tickets closed successfully. -Coordinate with customers/Department thru Service desk request based on SLA. -Monitor network issues that affect NCB network branches, troubleshooting process and escalate to concern parts. -Coordinate and escalate to Vendors and Third party such as STC, ITC, Skyband, Nournet and AFS. -Managing and maintaining Datacenter installations. -Working with production area and DR area (Disaster Recovery) and managing the Production-DR activity including switching the systems/applications between both sides, arrange the tasks for such activities among the team. -Performed troubleshoot on system and resolved all issues in process. -Coordinated with senior level engineering group and site contacts for resolving all technical issues. -Monitored network and resolved all issues that occurred on same. -Developed and implemented all network maintenance activities. -Evaluated policies and technical procedures and updated processes whenever required. -Working in shifting and maintaining 24/7 service availability. Achievements: - Produce BESS Work Instructions (Author). - Produce Base24 Work Instructions (Author).

Diploma Contents: *Computer Overview, DOS, Computer concepts, Windows NT and NT Server, MS-Office. *Access, Programming with Access, Outlook, Internet programming and HTML 4.0 *Programming using OOP and C++. *Unix Fundamentals and Shell programing. *SQL Server 7.0 *Win32 API Programming and Visual Basic 6.0. *Visual C++ *MS Windows NT Server 4.0. *TCP/IP. *Visual Java and WOSSA Software Quality Assurance.