Rayan Shamaa

I empower teams and individuals to unlock their sales potential through practical training, sharp communication skills, and proven strategies. With a background in sales and public relations, I specialize in transforming knowledge into action—helping professionals close deals, build trust, and deliver results with confidence.

• Represented RayDirection as an Ambassador during a defined project. • Supported brand communication and visibility for the duration of the project.

• Managed high volumes of incoming phone calls and ensured customer inquiries were addressed promptly and professionally, resulting in improved customer satisfaction rates. • Generated sales lead by identifying potential customers through strategic outreach efforts, resulting in a significant increase in revenue. • Assessed customers' needs and provided tailored solutions to achieve satisfaction, resulting in improved customer retention. • Built sustainable strong client relationships, boosting loyalty and retention. • Provided accurate, valid, and complete information to customers using the appropriate methods and tools, resulting in improved customer satisfaction and reduced errors. • Consistently met personal and team sales targets and call handling quotas, demonstrating a results-driven approach to customer service. • Effectively handled customer complaints by providing appropriate solutions and alternatives within set time limits, resulting in increased customer satisfaction and loyalty. • Maintained records of customer interactions, processed customer accounts, and filed documents according to established procedures, ensuring accurate and up-to-date records.

• Expert in hair coloring techniques, utilizing a variety of products and tools to achieve desired results for clients. • Skilled in developing customized hair treatment plans to improve hair health and appearance for clients. • Experienced in styling and decorating hair for special occasions to meet client specifications and preferences. • Maintained a clean and organized work environment, following established safety and sanitation protocols. • Advised clients on hair care products and techniques to maintain healthy hair between appointments. • Built positive relationships with clients, resulting in a loyal customer base and increased business revenue.