Ray Long CDCMP MBIFM AMBCS

Telehouse Data Centres offer a leading global standard in data centre services and connectivity. Whether you're looking to link offices around the world or connect with carriers and cloud service providers, Telehouse Data Centres are there to provide a home for your data.

PTS offer bespoke consulting services and unique solutions to organisations looking to make the most from technology. Whether it is in the workplace or the Data Centre environment, our Subject Matter Experts are on hand to provide support and advice to lead you through your technology projects no matter the complexity or scope. PTS consult across the entire project lifecycle, from strategy through to design, procurement and implementation, helping organisations to transform the workplace, optimise their Data Centres and increase efficiencies through technology. With the provision of ongoing support, our dedicated Managed Services team will ensure IT always supports your organisation. Lead consultant (CXA) on the independent witnessing and commissioning of a new data centre facility. Ensuring compliance for all electrical and mechanical installations across the new build on behalf of an industry leading Data Centre company. Senior project management delivery across a variety of data centre migration projects covering the USA, China, India, Australia and central Europe. Lead consultant on the delivery of IT & Digital strategies for major public sector organisations and private industries. Including future data centre strategy designs, target operating models and roadmaps.

Crawley Borough Council is leading the way in investment and regeneration with over £10M of funding for the new Town Centre and Town Hall projects. ICT is seen as a lead contributor to the delivery of first class mobile and digital technologies providing easy access to payments, housing, health and environmental services. As Head of ICT Services & Operations my responsibilities include: • 1st & 2nd line Helpdesk, Customer experience, Mobile • Service Management • Enterprise Infrastructure Operations; Networks, Servers, Security, Compliance and Cloud • Business Applications Development • Digital & Web Services Key responsibilities include: • Advise the Corporate Management Team and Members on all issues related to ICT and Digital Services, including ICT budgets, Financial planning and Investments • Accountable for all ICT revenue and capital budgets for all IT services and projects • Design and implement an ICT Strategy plan to move the ICT Service from a reactive to a proactive service with Service Delivery and delivering exceptional customer services a key focus • Ensure cost effective procurement of IT suppliers and to review and monitor performance of all IT contracts • Lead and motivate the teams and managers within the ICT service to work effectively as one team • Ensure all ICT projects are well planned, resourced and delivered efficiently • Ensure the effective delivery of the relocation of the data centre to the Surrey Business Centre and to establish working policy, procedures and processes for the new environment • Provide technical support for the Town Hall Project by preparing for the decant of part of the building and office moves in 2018 and for the move of the Comms Room • Maintain high levels of infrastructure security to maintain PSN accreditation • Ensure that the ICT service complies with relevant legislation and corporate procedures including health & safety, equalities and data protection

Providing overall leadership and strategic management of IT Service Delivery and Critical Facilities management across the Council’s two highly resilient Data Centres Key responsibilities include: • Data Centre Architecture and Strategy • Audit and compliance for PSN and ISO27001 certification • Business Continuity/Disaster Recovery Strategy and Delivery across all key platforms as defined by service BIA’s in line with ISO27031 and ISO24762 standards • Represent IMT at the County Risk and Resilience Forum for Business Continuity/Disaster Recovery • Ensuring that all Critical Environments Management (CEM) policies, procedures and processes are aligned to ISO20000 standards, that they are communicated, they are understood and followed within CEM • Established ITIL compliant service management framework. Defining and managing Service Level Agreements (SLA's) and Key Performance Indicators (KPIs). Accountable for all contracted/agreed service levels, ensuring they are met for each element of the services delivered, developing end to end processes and procedures, providing both governance and assurance for all service elements • Lead the Continual Service Improvement process with the customer and ensure that any Service Improvement Plans (SIPs) required are defined and implemented • Service Architecture Management for all Data Centre service offerings including; NaaS, IaaS, SaaS, Co-location and fully managed provisions, including service transition • Customer relationship management, monthly service reviews, business case development, contractual change management for all data centre services and continual service improvement programmes, reviewing and reporting on SLAs, OLAs, KPIs, Incidents, Problems, Changes, Request fulfilment, Accounts and payments • Created site specific customer operational documentation, including; support RACI, customer handbook, CCN, quotes, billing and account management

Data Centre operations management across 5 locations; Goswell Road, Global Switch, Park Royal and Telehouse, plus the BIS owned Data Centre facility in South East London. Covering in excess of 50,000 square feet of premium data centre space, providing critical Tier 3 services to over 200 organisations. BIS demand outstanding professionalism and dedication from all of its employees and continuously seek to improve the delivery of services to its customers. As Data Centre Operations Manager for BIS I manage the multi million pound delivery of PPM and Project activities across the BIS data centre estate.

The largest County Council in the UK with an annual budget of £2 billion and delivering services to 1.4 million residents and businesses in the county of Kent; a complex business environment including, Libararies, Highways, Education, Social Care, Trading Standards and Regeneration. Data Centre Operations Management for the delivery of all M&E, PPM and project activities across KCCs 150 server sites and 15 core sites across the County, in addition to the management of all critical services to KCCs 5 data centre locations both in Kent and co-located in London.