ray bieniasz

learning and development specialist

About

Specialties: CUFS, PeopleSoft, Cognos, FAMIS

Country

united states

City

chicago

Industry

e-learning

Skill

peoplesoft, higher education, software documentation, public speaking, instructional design, microsoft office, technical writing, blended learning, leadership, customer service, team building, access, data analysis, event planning, e learning, powerpoint, cognos, business analysis, social media, outlook, teaching, social networking, process improvement, staff development, microsoft excel, editing, visio, change management, microsoft word, classroom, customer relations, documentation, writing, inventory management, event management, teamwork, english, data entry, process scheduler, project planning, administrative assistants, word, excel, problem solving, administrative support, scheduling, classroom instruction, planning

Experience

cufs trainer and help desk

northwestern university

2007-1 - 2008-2 · 1 yr 2 mos

* Provided on-site CUFS financial system training for all new hires * Facilitated advanced level systems classes and computer lab sessions * Answered help desk calls and assisted users in troubleshooting and resolving issues. * Contributed to monthly Financial Systems newsletter providing users with new information and reminders. * Updated department website with course schedule and online documents for user support.

accounting assistant

northwestern university

2003-2 - 2006-12 · 3 yrs 11 mos

* Created and filed financial transactions using the CUFS financial system for all business in the student union * Maintained audit records and archives of department accounts payable/receivable including aging * Prepared electronic bank deposits * Performed monthly bank reconciliations * Supervised and trained work-study students

training and documentation specialist

northwestern university

2008-2 - 2016-11 · 8 yrs 10 mos

* Designed and delivered training to thousands of users on PeopleSoft Financials, Cognos BI Reporting, and Cognos TM1 Budget and Forecast applications * Facilitated open lab sessions providing end-user support on multiple curriculums including InfoEd grants management and FAMIS facilities management applications * Designed, developed, and delivered blended learning for online and instructor led courses including training plans, course guides, instructor guides, lesson plans, presentations, training guides, job aids, eLearning modules and webinars * Interviewed subject matter experts (SME) to document business policies, processes and procedures, observed usability testing and analyzed results to design realistic training scenarios using best practices * Managed over 20 instructor-led and online courses using PeopleSoft eDevelopment

learning and development specialist

metra

2016-11 - Present · 9 yrs 11 mos

Reporting directly to the Department Head, Operations Training, the Learning & Development Specialist will design and develop technical training programs tailored to the unique needs of Metra's Operations workforce. Develop entry-level and advanced-level courses that increase job knowledge, develop skills and influence behavior. Work with collaborative teams to develop, review and revise training solutions that ensure effectiveness. Determine course needs and appropriate delivery methods. Evaluate and enhance the quality of training programs. Perform other duties that support the training of Metra’s Operations workforce.