Rawad Zahreddine

Grumart - Egypt A supermarket chain that also provide home grown products for everyday living. Main duties and responsibilities were: Direct and supervise retail staff across several stores to ensure they meet set objectives Provide training to retail employees to develop their skills and enhance their job performance Ensure compliance with company policies and procedures Provide solutions that address performance issues in a timely and effective manner Monitor the activities of the customer service department of the stores to ensure a satisfied clientele Contact store managers and other retail staff to communicate relevant information Mentor and motivate sales staff to put in their best in order to achieve financial goals Develop and implement budget and plans for retail operations Visit stores to ensure efficient and effective management as well as high performance sales Develop policies for the merchandising of goods in retail stores Monitor inventory levels to determine the need for stock supply at each retail outlet Set and regulate product pricing using results of market and demand analysis Ensure compliance with health/safety policies and procedures at retail sites Listen to customer complaints to address & resolve their issues Evaluate operational and financial records to determine sales performance of a retail store.

Responsible for 13 stores in Cairo, Porto & Sharm el Sheikh. Main duties and responsibilities were: Help prepare and implement all company rules and regulation and making sure that they are applied in all stores Respect deadlines and assure projects are present on time Achieve sales budget Analyses results based on figures and provide solutions Train all store managers (technical and theoretical) Train all employees in order to understand the job profile & SOP Decrease shrink as per the norm Lead & monitor stores inventory Control store stock level Implement supplier contract and agreement Tackle high expenses area and find solution to decrease it Guarantee high products quality Assure high standards Achieve high level of customer service

Ensure that the sales outlets are run in the most efficient and effective manner in accordance with agreed level of performance. Assure customer-shopping experience is mixed with educational component to have product knowledge & brand loyalty Ensure fine-quality products are displayed Present best food quality and food display Achieve excellent customer service and high customer relation Assisting Operation manager in special project Respect deadlines and assure projects are present on time Achieve sales budget Analyses results based on figures and provide solutions Achieve high level of customer service

Ensure that the sales outlets are run in the most efficient and effective manner in accordance with agreed level of performance. Achieve sales and profit margins in consistence and continual manner. Ensure that the employees are selected professionally and developed systematically to perform at the highest level. Ensure that the customer's inquiries and requirements are met efficiently and effectively. Ensure that overall store and equipment are maintained at the highest operation levels

Support the store Manager in all store operation activity

Responsibilities and main duties: Trained on company policy, and procedure and job Profile Training all store departments & functions responsibility Acting as department Head, Controlling Receiving, sales and assure housekeeping operation in a high level of control standards and operation efficiency Acting as Duty Manager, Control Quality, Availability, Freshness of products Acting as Assistant Store Manager