Ravish Kumar Agarwal

Product Strategy & Growth!

Transforming an end-to-end sales experience in vertical SaaS B2B commerce through in-depth product information management, seamless order taking, powerful analytics to increase sales, an integrated payment system, an evolved AI recommendations and many more.

Managing the complete hotel/homes owner life cycle (220K owners spread across 35 countries) from onboarding, operations, financial reconciliation, dispute & support management Built & leading Product team, Product Analytics, Product Design teams towards building great experiences for all owners and internal users Conceptualized & launched an integrated Ad-tech platform cutting across B2C (consumer App), B2B (owner app), & B2B2C (Oyo's SaaS Solution - Walk-in booking application) resulting in generating additional revenue of $42m annually Strategized re-built of owner's product with enhanced UX, and better engagement, leading to additional ~600 daily rooms nights i.e. ~ $11m annually and increased user based by 200K globally on partner App Enhanced Oyo's B2B2C SaaS solution (Partner Walk-in booking app) to improve merchant NPS from 27 to 64

Product strategy for driving customer experience by building self (Guest/Partners)-driven products for end customers Led the radical shift from Call centre calls to Chat centre by building an in-house Chatbot: Yo!, resulting in cost reduction at the call centre by ~ $12m annually and also increasing CSAT from 35 to 76 Ideated & launched Oyo's refund engine helped in reducing consumer refund duration from 15 days to 2 days Defining SOPs for Call centres, Business and Geographies to ensure effective adoption of the implemented products

Enhancing Customer Experience by ensuring that the right Guest is communicated efficiently at the right time. Shifting guest from 1 property to another hassle free. Building OYODesk: Oyo's in-house ticket management system Defining and launching "Refund Engine" for faster refunds across geographies

A tech subsidiary of Macmillan & a leading global provider of B2B SaaS platforms for the digital publishing world Owned P&L ($12m annually), Product Mgnt (Content hosting & delivery, Order Management and Insight) and Product Support (80 support executives) for clients scattered across EMEA, APAC, Americas & ANZ Built & managed end-to-end eCommerce store for large publishers namely Countryside Magazine in the US & TGL in Australia Conceptualized "library Insight" that helped in controlling usage of digital products (books, Journals, Magazine) and also helped in making informed decisions to libraries for annual renewals that help in generating $1.4m additional revenue in 1 year Envisaged & transformed "Order management" from legacy C++ installed premise product to SaaS platform with enhanced UX and needful product element

Owned supply chain products primarily focusing on reducing Order to deliver (reduced from 7 days intercity to 2.5 days), reduction in Return to Origin, Ware-House efficiencies, and more Automated fulfillment for different product categories using right courier partners reducing overall shipping delivery time by 2 days Build 'Open logistics platform' for courier partner (Vulcan) comprising of First/last mile app & Linehaul management and scaled daily transactions from 0 to 100K daily Automated courier allocation based on historical data at transaction level resulting in faster delivery (30% efficiency) cost reduction (~4cr annually), RTO & damage reduction (4%) Conceptualized and developed "Single Scan" at a Just-in-time distribution centre resulting in increased productivity from 65% to 96%

Ownership of SCM products(Order processing, Courier allocation Engine, Linehaul etc.) from inception to adoption by business users Product manager for order processing & courier allocation engine

Worked onsite (UK) for Digital transformation of Argos - a catalogue-based retail chain to IBM sterling suite-based omnichannel retail outlet, later acquired by Sainsbury's Responsible for designing solution blueprint for Sterling multi-channel suite for OMS/WMS for home delivery Requirement transitioning to the implementation team and regular updates to management During the Implementation phase; built, trained & led a team of 7 quality analyst driving system test and system integration test cycles across the project phase 1

Key Responsibility: - Estimates from Development Perspective - Implementation of core projects for Sterling OMS - Transforming functional requirement into Technical requirements - Team Management

Quality assurance for Warehouse Management & Order Management for Sterling Products Ownership to understand Sterling’s WMS framework and services methodology to apply the same with implementation projects. Majorly involved with enhancement projects of DHL Singapore, 1800 Flowers. Responsible for module testing for Voice pick, packing, VAS, Count, Payments etc. in OMS and WMS.