Ravinder Kaur

Provide professional customer service by assisting clients with purchases, inquiries, and product information. Create and process customer orders in the system with accuracy and attention to detail. Maintain and update inventory records, ensuring stock levels are tracked correctly. Prepare and update catalogues to support product availability and sales. Process bills of lading and enter new shipments into the system to support smooth operations. Contribute to daily store functions by combining customer-facing service with back-office administrative tasks.

Train new employees on restaurant operations, rules, and service standards. Manage inventory, submit food orders twice weekly, and oversee delivery accuracy. Supervise team members, assign daily tasks, and monitor performances

Managed high volumes of inbound calls while maintaining quality service standards. Addressed customer inquiries about products, services, and the company policies with clarity and professionalism. Resolved issues efficiently, improving satisfaction ratings and reducing escalations. Processed phone orders and consistently promoted additional products, contributing to sales targets. Collaborated with team members to meet performance metrics, including call handling time and upsell conversion rates.