Ruby SW

Conducted assessments, personal goal setting, short/long-term planning, informal counseling, follow up supports, crisis intervention, service co-ordination, case conferencing, and referrals. Worked closely with staff and clients on strategies that would support clients with substance use and mental health issues to maintain their housing. Advocated on behalf of clients when required. Linked clients to various community resources and facilitate appropriate referrals to other community support services when required. Liaised and collaborate with other program area staff and service providers. Completed reports and maintain all records regarding program enrollment and engagement. Gathered statistical and narrative information required for the Service and organization.

Provided front line services to youth aged 11-19 years using a prevention-based approach focusing on well-being. Developed and implemented weekly 2-hour sessions for youth with diverse learning abilities. Remained available and supportive to youth during afterschool drop-in hours.

Provided person-centered support to Turning Leaf participants living with intellectual challenges, mental illnesses and who are in conflict with the law. Gained experience and training on de-escalating aggressive behavior, conflict resolution, crisis management and company related administrative tasks. Expanded knowledge on local resources for individuals on Social Assistance programs and/or those in risk of facing poverty and homelessness.

• Support service for resolving client technical issues in person and over the phone • Troubleshooting printers, scanners, liquor store POS’, computers, and standard software (such as Microsoft Office) • Setup multiple workstations (monitors, desktops, keyboards, and mice) • Basic troubleshooting with BB and iPhones • Provided Tier 1 and 2 support for Head Office and Store clients

• Installing hardware, transferring data, and imaging new computer • Assisting with the documentation of procedures in regard to the Evergreen Program • Re-imaged the hard drive of computers and made minor repairs to equipment in labs • Assisting in the maintenance and upkeep of asset tracking database