Ravi Ramprogus PMP/MBA

General Manager @ Lemon Yellow Ltd

About

Senior Executive with a significant track record on improving KPIs through Operations realignment. Expert in Digital transformation,Project management and Fintech. An organised, result-oriented professional known for his service quality, outstanding communication,negotiation, relationship-building and influencing skills. A highly efficient leader, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task,,prioritise, train and mentor teams.

Country

Mauritius

City

Plaines Wilhems District

Industry

Retail

Skill

Mentoring, Customer Service Operations, PMO set-up, Digitization, Operational Excellence, Critical Thinking, Business Process, Employee Training, IT Management, Human Resources (HR), Customer Service Management, Continuous Improvement, Interpersonal Skills, Strategic Thinking, Communication, Organizational Development, Executive Management, Business Transformation, Customer Experience, Coaching

Experience

General Manager

Lemon Yellow Ltd

2026-1 - Present · 9 mos

General Manager

Food Franchise Management - PAUL Cafe Filli Cafe and Green is Better

2022-10 - Present · 4 yrs

Mauritius

Operations Manager

LittleBig Connection

2022-5 - 2022-10 · 6 mos

Mauritius

Senior Project Manager

EcoVadis

2021-4 - 2022-5 · 1 yr 2 mos

Mauritius

∙ Automation of the core manual evaluation system of EcoVadis scoring model ∙ Lead Community of good practice for Project Managers at Ecovadis. ∙ Lead Consultant in Project Management for all HRCOM projects in Ecovadis ∙ Facilitator of all Lessons Learnt exercises.

Netherlands/Mauritius-Freelance Consultant● May 2015 – to date

Self Employed

2014-4 - 2021-4 · 7 yrs 1 mo

Amsterdam, North Holland, Netherlands

- Digital transformation projects in financial insitutions - Operations remodelling - KPI/Business process review

Chief of IT

Bank of Mauritius

2013-4 - 2014-4 · 1 yr 1 mo

Mauritius

∙ Implementation (ITIL based) of helpdesk and procedures - incident management ∙ Managing multiple implementation, system upgrade(Core Switch) and improvement projects. ∙ Successful testing after reorganization of the DR Site and BCP implementation. ∙ Vendor/Supplier and Contract management as per SLAs and OLAs. ∙ Monitoring performance of information system and communications network aimed at maximizing system uptime

Head Of Operations

Dolberg Asset Finance

2011-1 - 2013-4 · 2 yrs 4 mos

Mauritius

Instrumental in raising capital from various segments and regions for fixed deposit campaigns ∙ Implementation of Leasing Financial System ∙ Reorganisation of DR site and BCP implementation ∙ M&A with Barclays Bank plc and implementation of growth initiatives ∙ KYC/AML/KYC/CDD etc.Ensuring Compliance to Banking regulations

Director of IT and Projects and Regional Operations

BCP Bank (Mauritius)

2008-6 - 2010-11 · 2 yrs 6 mos

Mauritius

-Project management of the upgrade of Core Banking System (SAB) ∙ Implementation of a Data Warehouse and BI Tools (Reflex) ∙ Reorganisation of DR site and BCP implementation ∙ Upgrade of Cards Payment System to new version ∙ Regulatory reporting towards the Central Bank and operational reporting towards Caisse D’epargne France ∙ Dealing high net worth customers inbound calls, dealt with questions efficiently and effectively and input data into CRM ∙ KYC/AML/KYC/CDD etc.Compliance to Banking regulations ∙ Managing accounts for existing clients – cross selling

PMO(Project Management Officer)

Bull

2008-1 - 2008-6 · 6 mos

Mauritius

Successful implementation of the Customer Care and Billing System for the biggest telecommunication company in Mauritius ∙ Global virtual team management of Project Managers ∙ Generating/ updating regular and various status reports and RAID logs for the senior leadership team and client ∙ Maintaining a centralized Project Management Office (Documentation/Standards/Regulations/Archives)

Project Manager SAP Implementation

Happy World Business Solution

2007-3 - 2007-11 · 9 mos

Mauritius

∙ Conducting IS Health Checks (System Rationalisation) prior to generation of ERP Gap analysis report for clients ∙ Successful implementation and deployment of SAP B1 across all the companies of the Happy world Group (Pizza Hut Chain of Restaurants/Freight Forwarding/Sony World Shops) ∙ Documenting periodic progress, project status and issue resolution for ongoing projects ∙ Developing proposals for new SAP modules based on client requests