ravi nambu

freelance it consultant

About

A System Engineer (EUC) with 3+ years of experience in successfully recognizing and handling IT problems; prioritizing client requests by meeting business objectives and developing solutions based on the requests; which improved the efficiency of IT operations. Successfully completed Fundamentals of Cloud Computing - Level 1. To be a part of an organization, where challenging opportunities and creativity are the essence of working which are utilized in an optimum way and meaningful career growth in IT Industry. * A good working knowledge of all levels of Service desk support. * Excellent telephone manner and customer service skills. * Able to diplomatically manage customer's expectation. * Experience of setting up and maintaining hardware and software systems. * Ability to work shifts and weekends - occasional overtime / overnight. * Having the ability to listen to, understand and defuse difficult situations. * Experience of working with BMC Remedy systems & multilevel help desk systems. * Knowledge of all Microsoft office applications and operating systems.

Country

united states

City

boston

Industry

information technology and services

Skill

active directory, it service management, microsoft exchange, vpn, bmc remedy, technical support, troubleshooting, windows xp, windows 7, help desk support, service desk, remote desktop, remote troubleshooting, cisco vpn, microsoft office, cloud computing, windows server, disaster recovery, dns, dhcp, it operations, computer hardware troubleshooting, information technology, sccm, operating systems, computer hardware, it hardware support, desktop imaging

Experience

freelance it consultant

2017-1 - Present · 9 yrs 9 mos

assistant team lead

wipro infotech

2011-11 - 2012-12 · 1 yr 2 mos

senior system engineer

infosys

2017-8 - 2018-7 · 1 yr

* Installing, configuring and maintaining Windows 7, 10, Active Directory, Group Policies and Encryption. * Provide end user break fix for designated equipment (All EUC equipment). * Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. * Documents, maintains, upgrades or replaces hardware and software systems. * Imaging & Building Laptops and Desktops. * Responsible for control and return of assets and inventory. * Supporting rest of the locations in remotely if required. * Supporting Service Desk team if required. * Backup restore of OS and Data. * Experience with operating system installation, anti-spyware, anti-virus, custom and commercial software. * Hardware support - laptops, Printers, Desktop, Telephony equipment * s break fix. * Coordinating with Dell or HP for in warranty equipment failures. * Provide recommendations or possible solutions to client management and support teams.