Ravi Kewat 🎯

Outboundry is an all-in-one outbound platform built for agencies and sales teams who are done managing 5+ disconnected tools. The platform covers everything needed to run outbound at scale: email infrastructure, email + LinkedIn sequences, unified inbox, lead management, warmup, deliverability monitoring, and analytics — all in one place. What I'm building: — A consolidated stack that replaces Instantly, Smartlead, Lemlist, and Heyreach — Deep multi-channel workflows for maximum reply rates — LinkedIn outreach without credential sharing — HubSpot integration and full API for CRM-connected teams — Built-in warmup and deliverability monitoring Outboundry 2.0 is live. If you run outbound, let's talk.

Working at saleshandy as a product manager, I own the following responsibilities: 1. Collaborate with cross-functional teams, including engineering, sales, and customer success, to ensure product development is aligned with business objectives. 2. Define and communicate product vision, positioning, and messaging to internal and external stakeholders. 3. Prioritize and manage product backlogs and ensure that products are delivered on time and meet quality standards. 4. Work with UX/UI designers to ensure that products are user-friendly and meet customer needs. 5. Analyze product performance and make data-driven decisions to drive product growth and improvement. 6. Build and maintain relationships with key stakeholders, including customers, partners, and industry analysts, to gather insights and feedback to inform product strategy. 7. Conduct competitive analysis and monitor industry trends to inform product positioning and strategy. 8. Gathering customer feedback and incorporating it into product development processes.

Working as a head of customer support, I owned the entire customer support function at saleshandy & had the following responsibilities: 1. Developing and implementing customer support strategies and processes 2. Hiring, training, and managing a team of customer support representatives 3. Ensuring high-quality customer service by setting customer satisfaction goals and regularly evaluating performance 4. Overseeing the resolution of customer inquiries and complaints, ensuring timely and effective resolution 5. Monitoring and analyzing customer support metrics to identify areas for improvement and drive customer satisfaction 6. Collaborating with product and engineering teams to address product issues and improve the customer experience 7. Developing and maintaining customer support documentation, including FAQs and knowledge bases 8. Ensuring the team stays up-to-date with the latest product features and customer support best practices 9. Implementing and maintaining customer support tools and systems to improve efficiency and effectiveness 10. Building and maintaining strong relationships with customers to understand their needs and improve the customer experience.

I joined Saleshandy as a customer success manager & had the following responsibilities. 1. Building and maintaining strong relationships with customers to ensure their success with the product. 2. Providing onboarding, training, and ongoing support to customers to ensure their effective use of the product. 3. Proactively identifying and addressing customer challenges, ensuring that customers are getting maximum value from the product. 4. Collaborating with the sales and product teams to provide insights into customer needs and help inform product development. 5. Conduct regular check-ins and account reviews with customers to monitor their progress and address any issues. 6. Developing and implementing customer success plans for key accounts 7. Analyzing customer usage data and making data-driven recommendations to improve customer satisfaction and product adoption. 8. Ensuring that customer renewals and upsells are achieved by providing exceptional customer service 9. Collaborating with the customer support team to resolve customer issues and improve the customer experience. 10. Staying up-to-date with industry trends and best practices in customer success to continuously improve the customer experience.

I worked in VF's New Zealand operations as an executive.

I worked there in a Medical billing (US voice process) in which we would work on behalf of dentists of US and verify insurance eligibility of patients by calling insurance companies.