raven cornwall

Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office staff Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs Ensure file accuracy and regulatory compliance during repair and vehicle delivery Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates Maintain Accounts Receivables, Accounts Payable accounts procedures to company standards Hire, train, counsel, motivate and monitor performance Work closely with Center Manager to create a team environment producing high performance results

A Lead Teller spends almost all of his or her time working with Wells Fargo’s most important asset, our customers. Lead Tellers are able to handle a variety of tasks including providing excellent customer service in all customer interactions, helping to resolve customer concerns, following procedures to minimize errors and reduce fraud, processing account transactions effectively as well as sharing the benefit our customers may receive when meeting with a banker, when appropriate. Lead Tellers work under limited supervision, assist with work flow to ensure tellers are successful, consistently balance their cash daily, have great rapport with people, and enjoy helping others while maintaining ethics, integrity, and embracing diversity.

* Process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer’s needs and encouraging customers to expand their relationship * Create a connection and develop rapport with customers to provide outstanding, personalized service * Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them * Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs * Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate * Follow established policies, procedures and guidelines to protect both our customers

* Provide courteous and professional teller service to clients * Complete complex Teller transactions and demonstrates competency with all Teller application transactions and processing Teller operations * Completes operational functions such as approving transactions, cash control, security and internal control * Identifies sales referral opportunities and makes appropriate referrals * Advanced Teller and Basic Sales and Service skill set * Utilizes tools and skills to coach others on defined procedures for bank operations and client service skills resulting in Exceptional Client and Exceptional Branch Experiences * Ensure compliance with internal controls, operational procedures, loss prevention and risk management policies

* Identify customer’s financial needs * Consistently seek to delight customers and deliver exceptional customer service * Establish a relationship with customers through courtesy & friendliness * Contribute to a positive team environment in the banking center through teamwork, team spirit and coaching.