Raunit Jaiswal

Project: Citizens Bank (Online banking and Mobile banking applications) Role: Consultant | Team Size: 5 Project Overview: Provided 24/7 support for Citizens Bank Online & Mobile Banking applications, Infrastructure, middleware, and databases across on-premises and cloud environments. Key Responsibilities: - Lead the team offshore technically and ensure the delivery of all aspects of the project and support. - Interact with the Client and participate in business and system requirements sessions using the custom dashboards built in ServiceNow and Confluence. - Requirement gap analysis and transforming the functional specs into technical specs using the PODS created in the JIRA dashboard. - Responsible for delivering the project as per customer requirements within the SLA. - Created a knowledge management repository to share between team members using Confluence. - Provided IT support to critical business operations by engaging the Vendors, Stakeholders and critical Incident Management and solving any reported issues within the SLA. - Leads the design and detailing activity of the project in all aspects, leads deployment of the design in the environment across multiple tracks (Deployments, Datadog dashboards, monitoring, alerts setup, application issues, Migrations, Automation, etc.) - Leads the Requirement Analysis and knowledge Transfer, Transition across multiple tracks Applications (Online banking applications, CAO support, RDC, NRX, CAX, etc.) Provide Operation and Sustainment support for multiple applications (Online banking applications CAO support, RDC, NRX, CAX, etc.), including Certificate management. -Prepared and presented monthly reports to client management, detailing deployment activities, issues encountered, and tickets raised, providing transparency and insights into operational performance.

Project: Citizens Bank (Online banking and Mobile banking applications) Role: Senior Associate Consultant | Duration: 1.8 Years | Team Size: 5 Supported Applications: Online & Mobile banking, CAO, RDC, NRX, CAX. Project Overview: Provided 24/7 support for Citizens Bank Online & Mobile Banking applications, Infrastructure, middleware, and databases across on-premises and cloud environments. Key Responsibilities: -Led and mentored the DevOps team, transitioning from a team member to a leadership role, fostering a culture of continuous improvement and collaboration. -Managed daily application deployments, coordinating closely with development teams to understand build requirements and execute deployments efficiently. -Collaborated with cross-functional teams, including network, middleware, UNIX, and Wintel teams, to address and resolve deployment issues and ensure system stability. -Coordinated monthly patching activities, ensuring timely updates and minimal disruption to application services. -Conducted regular meetings with internal teams to discuss ongoing issues, share knowledge, and develop strategies for prompt resolution. -Prepared and presented monthly reports to client management, detailing deployment activities, issues encountered, and tickets raised, providing transparency and insights into operational performance. -Participated in daily dashboard calls, reviewing current and past issues to identify trends and implement preventive measures.

Project: Intel (Network Automation platform) Role: Associate Consultant| Duration: 1.8 Years | Team Size: 5 Project Overview: The Network Automation Platform is a single-stop workspace for accessing and using all network tools the user can access. It is designed to promote uniformity in architecture and look and feel across all tools, which can be accessed through it. Each tool has its capability to fulfil the needs of the business. Key Responsibilities: - Discussing with client SMEs and developing the application with a new feature if required. - Ensuring the newly migrated application works as expected, functionality and performance-wise, in the lower environment. - Worked in the RAMBO tool, which involves creating and modifying Python scripts for its working functionalities. - Worked in the NetBrain tool, which involves creating and modifying Python scripts for its working functionalities. - Worked in the TSNA (Truesight network automation) tool, where the main responsibility was to handle the custom action feature (Custom actions are methods to perform commands against the device, typically not associated with the configuration, like show commands). - Maintained SSH connector Python script. - Maintained Multiple tools written in Python, XML, Json.

Project: Cisco TV Content Delivery System (CDSTV) Role: Test Engineer | Duration: 1.6 Years | Team Size: 10 Technologies: Python, PyATS, Jenkins, Git Tools: Rally, CDETS, TIMS, PRRQ, Doc Central Devices: Controllers: CDE110, UCS220M4 Storage & Management: CDE220, CDE250, CDE420, CDE460, CDE280 Client: CSSC, ADU Project Overview: The Cisco TV Content Delivery System (CDSTV) is a distributed network of Content Delivery Engines (CDEs) running Content Delivery Applications (CDAs) to provide interactive video services to customers. The system encompasses key functionalities such as content ingest, storage, caching, streaming, and management, aiming to deliver personalized and high-quality video content efficiently.​ Key Responsibilities: -Conducted regression testing on software builds, identifying and reporting defects using tools like CDETS and Rally. -Participated in Method of Procedure (MOP) testing for Real-Time Streaming Protocol (RTSP) deployments. -Integrated RTSP scripts and configured testbeds, including switch configurations, to support testing activities. -Developed and maintained automated regression tests using Python and Cisco's PyATS framework, enhancing testing efficiency and coverage. -Prepared test plans for features like the backup scheduler's import/export functionality. -Established a Continuous Integration/Continuous Deployment (CI/CD) testbed for RTSP, enabling daily sanity checks on builds to ensure quality and stability.

Project: Cisco Polaris (NG3K Regression Testing) Role: Tester | Duration: 2.2 Years | Team Size: 9 Technologies: TCL, iTest | Devices: AIR-LAP1142N-A-K9, WS-C3850-48T, AIR-CT5760 Client: CSSC, ADU Contributed to Cisco's Next Generation Wiring Closet (NGWC) initiative, focusing on integrating wireless services into access layer switches to unify wired and wireless networks. Performed comprehensive regression and functional testing to ensure system stability and seamless integration of wireless functionalities. Collaborated closely with developers to identify, report, and verify bugs, enhancing overall product quality. Utilized TCL scripting within iTest to automate test cases, improving testing efficiency. Engaged in manual testing to validate new features and ensure compliance with design specifications.

Completed comprehensive training in software testing principles, methodologies, and best practices. Acquired foundational knowledge in test planning, execution, defect reporting, and quality assurance processes. Successfully obtained an internal testing certification, demonstrating proficiency in both manual and automated testing techniques. Engaged in practical exercises and real-world scenarios to apply testing concepts effectively.