Raul Figueroa

• Manage $30M+ in annual freight spend across 4,000+ global import/export shipments spanning the U.S., Latin America, Europe, and Asia. • Generate approximately $750K annually through third-party logistics services and transportation coordination. • Lead multimodal cold-chain transportation operations for perishable commodities while ensuring regulatory compliance and on-time delivery. • Optimize carrier selection, routing strategies, and transportation planning to improve service levels and reduce costs. • Direct freight claims management and recovery efforts for damaged or lost cargo. • Lead ocean carrier RFPs, contract negotiations, and carrier performance management. • Partner cross-functionally with Sales, Procurement, Operations, and Warehousing to align logistics strategy with business objectives.

• Managed international shipment planning and transportation execution across multiple global regions. • Oversaw freight cost reporting and transportation KPIs to enhance operational efficiency. • Negotiated transportation terms and strengthened strategic carrier relationships.

• Managed shipment tracking, delivery timelines, and import/export compliance activities. • Produced freight analytics and transportation reporting for leadership teams. • Resolved carrier claims and supported logistics cost-saving initiatives.

• Supervised shipping and receiving operations for high-volume produce distribution. • Improved dock productivity through operational and process enhancements. • Prepared USDA phytosanitary export documentation and shipment records.

• Led new-hire training for a seasonal work crew of over 10 employees, ensuring effective onboarding with minimal supervision. • Managed incoming calls and monitored customer interactions to maintain high satisfaction levels. • Resolved customer inquiries and issues promptly, contributing to a positive customer experience. • Streamlined processes to enhance overall productivity in the shop environment.

• Trained and mentored new employees, ensuring their success in a fast-paced environment. • Managed customer-facing event planning and execution, bringing clients' visions to life. • Ensured quality control for equipment and staffing, enhancing revenue while minimizing costs.