RATNA DHANDHUKIA

•Payroll Administrator with experience in end-to-end payroll processing for Singapore, New Zealand, and assisting with Australia for 1,500+ employees. •Processed payroll across weekly, fortnightly, and monthly cycles for the Asia-Pacific region. •Managed onboarding, terminations, reconciliations, backpays, and bonuses, including 500+ festive hires. •Proficient in Preceda and UKG, ensuring accuracy and compliance. •Knowledgeable in EA agreements, retail awards, and payroll tax regulations. •Handled high-volume data entry, maintaining payroll integrity. •Trained and supported new payroll professionals across the Asia-Pacific region.

•Maintained accurate customer records and processed invoices, ensuring timely billing and issue resolution. •Managed inventory, tracked stock levels, placed orders, and coordinated deliveries to ensure smooth operations. •Assisted business stakeholders with queries and collaborated with finance to reconcile billing and invoicing records. •Coordinated with vendors and suppliers for efficient inventory management. •Provided administrative support, including correspondence, scheduling, and record-keeping.

• Great customer entering establishments. • Ensured continuous provision of service excellence and customer satisfaction. • Responded to inquiries pertaining to merchandise availability and pricing. • Work closely with wide range of customer, asked questions, collected information and assessed needs. • Handled and processed cash and credit transaction. • Responded to all customer inquiries thoroughly and professionally. • Resolved all customer complaints in professional manner while prioritizing customer satisfaction. • Prepared customized order on customer service. • Maintain clean and orderly checkout area.

Greeted incoming customer in professional manner and provide friendly, knowledgeable assistance. • Explain information about our courses in details. • Manage all important records, documents and files of students. • Corresponded with clients through email, telephone or postal mail. • Answered telephone inquiries from clients. • Kept reception area clean and neat to give visitors a positive impression pf the company.