Ratna Prabha

Learning & Development • Leading PAN India learning & development activities for nearly 6500 employees and 70000 agents • Designed Structured Learning Path basis role, level, experience and competency for entire org • Keeping digitization and mobility in focus built a mobile based Learning Management System for entire Reliance Capital (7 lines of Business) • Built content repository of over 100 courses comprising of micro, gamified & exhaustive material • Improved training penetration while reducing logistics expenses through virtual classroom training • Initiated leadership and digital capability building programs to build future pipeline • Leading team of internal trainers & support staff to deliver need based training across functions • Conceptualized and operationalized Day1 induction program for lateral hires; saved costs to the tune of INR 6mn by improving process efficiencies; enhanced employee experience through structured onboarding and organizational overview experience HR Transformation & Analytics (Strategic HR) • Leading pan India Strategic HR initiatives aimed at automation - digitization – and analytics initiative • Currently leading org wide implementation of Oracle HRMS, covering entire hire to retire lifecycle • Steered & accomplished implementation of WhatsApp for Business for 14 companies of RCAP • Designed Career Portal & all branding and communication mechanism pertaining to all HRMS suits • Initiated of creation of descriptive HR dashboards from Organizational & functional viewpoint • Built automated HR dashboard by integrating 6 separate systems; developed analytical capabilities

1) Role – Team Member Organization Effectiveness, Organization Design, PMS & Compensation A) Organization Effectiveness: Productivity analysis based on financial & non-financial parameters Work break down analysis Manpower Optimization B) Organization Design: Wireless Business Restructuring Functional Integration Centralization - Creation of Hub Structure Creation of Shared Services structure for support functions C) PMS & Compensation: Managed pan India PMS including branding and internal communications for all employees Handled annual manpower budgeting and merit increment budget for all of RCOM 2) Role - Team Member Talent Acquisition A) Talent Acquisition - Responsible for Pan India end to end talent acquisition for mid-management and non-front end sales functions B) Talent Management - Management & co-ordination of 3 batches of RYLP (40 candidates) in consultation with group CHRO; Designed & implemented job-rotation & review processes to make the program robust C) People Integration - Integration & absorption of MTS employees in RCOM based on business needs post MTS’s acquisition by RCOM D) Interns (non-premium schools) lifecycle management 3) Role - Team Member Corporate Talent & Capability A) 4DX- The 4 Disciplines of Execution (Pan-India / 15 Telecom Circles) B) Assessment/ Development Centres (AC/ DC) (Pan-India) • Facilitated DCs for over 100 high potential (HiPots) candidates across bands and designations • Enabled identification of right potential for future roles; thereby creating a Talent Pipeline • Career Development Opportunities to HiPots by designing IDPs C) Learning Need Identification (Pan-India/ 15 Telecom Circles) Responsible for gathering training requirements, vendor assessment, training module finalization, & training process facilitation. D) Development & Grooming Trained in Behavioural Profiling (DISC Profiling & MIRD), Effective Interviewing Techniques, 360 Degree Feedback Technique competent to carry them out.

Assignments: A) Design and implementation of the Talent Management System at TaxiForSure B) Enhancement of the Performance Management System at TaxiForSure Under the above assignments I took up and delivered the following: Talent Management - Developed Talent Management Process from scratch for 1800+ employees across 52 locations Succession Planning & Career Development Plan

• Implemented and enhanced the supply chain capabilities of 4 different European clients • POC of off-shore team for procurement ERP implementation. Led & guided 4 resources for this • Integrated complex ERP functionalities & processes for a major European manufacturing firm • Reduced the operational complexity achieving nearly 5% cost savings for the client’s business • Led a team of 4 for enhancement & upgrade of ERP functionalities for European manufacturer • Mentored 5 resources from project team in the domain functionalities of SAP Material Mgt • Improved solution delivery efficiency of project with resolution TAT reducing by more than 40% • Proposed & structured the matrix for internal performance award system called “Moose Awards” • One of the 1st in my batch to be promoted within 12 months of joining; chosen for fast track career progression CSR and Other Activities: POC: • Main interpreter of client’s requirements as POC off-shore procurement (ERP) team SPOC &Lead: • Coordinated and organized employee engagement activities for Resources DU at Accenture • Led the environmental awareness initiatives “Eco-Watch” as a part of Accenture’s CSR team Chief Editor: • Edited & published monthly newsletter “XprSS” for delivery unit “Resources” at Accenture Social & Environmental: • SPOC and collaboration architect of Accenture for women empowerment NGO WOMEN • Initiated the “Save Power” campaign to awaken environmental awareness at workplace Sports: • 1st position in intra-company badminton tournament “singles, doubles & mixed doubles”