Rateb Al-Awamleh

• Lead strategic planning, performance governance, and institutional excellence initiatives across housing and infrastructure portfolios, supporting national priorities and executive decision-making. • Own end-to-end KPI lifecycle management across strategic, operational, and service indicators, including KPI design, target setting, validation, evidence governance, and ADAA reporting. • Advise senior leadership through executive dashboards, strategic briefings, analytical reports, and policy materials used in ministerial, national, and international engagements. • Monitor portfolio performance across national initiatives and operational plans, identifying delivery risks, bottlenecks, and improvement opportunities, and driving early corrective actions. • Designed and deployed executive performance dashboards enabling real-time visibility of results, trends, and strategic progress. • Contributed to national strategy development cycles, consolidating leadership inputs, addressing review feedback, and supporting alignment and final approvals. • Supported digital service re-engineering and automation initiatives by analyzing processes, simplifying workflows, and optimizing customer journeys. • Active core member of institutional excellence teams supporting award submissions, leadership nomination files, and organizational maturity programs.

• Led institutional excellence transformation and organizational maturity programs across 15+ government and semi-government entities in the UAE and GCC. • Served as lead evaluator and enablement advisor for major internal and national excellence awards, supporting organizations in achieving measurable maturity uplift and recognition. • Designed and institutionalized internal excellence frameworks, assessment methodologies, and award governance models for multiple entities. • Enabled organizations to achieve EFQM qualification, Global Star Rating recognition, and national excellence awards through structured diagnostics, gap analysis, and improvement roadmaps. • Led service maturity assessments aligned with Global Star Rating standards, including service design evaluation, customer journey assessment, and operational readiness. • Prepared regulatory and digital service assessment documentation aligned with TDRA evaluation requirements. • Delivered executive training programs and workshops in strategic planning, performance management, excellence frameworks, benchmarking, and institutional maturity. • Conducted benchmarking studies and best-practice research to support modernization, competitiveness, and future-readiness initiatives. • Applied advanced business analysis techniques including stakeholder facilitation, requirements analysis, data analytics, and executive reporting.

• Acted as a trusted strategic and performance advisor supporting the Housing portfolio, working directly with senior leadership and reporting to H.E. the Undersecretary on performance, initiatives, risks, and executive insights. • Led performance governance, KPI monitoring, data validation, and executive reporting across housing programs, ensuring transparency, accountability, and continuous improvement. • Designed executive dashboards and performance intelligence tools enabling leadership to monitor results, trends, and strategic progress in real time. • Played a core role in the award-winning Zero Bureaucracy “Manzili Bundle” initiative, delivering measurable impact including: • 90% reduction in required documents (from 10 to 1) • 91% reduction in customer visits (from 12 to 1) • 97% reduction in service fulfillment cycle time through automation • AED 105M+ financial savings delivered to citizens • Customer satisfaction improvement from 77% to 88% • Recognized by H.H. Sheikh Mohammed bin Rashid Al Maktoum for contribution to the national Zero Bureaucracy award-winning initiative. • Conducted advanced performance analysis, operational diagnostics, and risk assessments to identify gaps, improvement opportunities, and early intervention actions. • Led benchmarking and best-practice studies supporting policy enhancement, service optimization, and strategic decision-making. • Supported excellence assessments, award preparation, and institutional maturity initiatives contributing to national recognition and organizational development.

I had been trained for over three months in Production planning and control department, I gained an overview on these aspects: • Conducted quality audits and process evaluations using Lean and Six Sigma tools (5S, Kaizen, Kanban). • Analyzed production data, identified improvement opportunities, and optimized manufacturing workflows. • Supported the creation of daily reports and documentation for performance tracking.