Rasika Udayanga

As the Chief Information Technology Officer of Prime Group, a leading real estate company in Sri Lanka, I oversee IT operations across all group entities, including Prime Lands (Pvt) Ltd, Prime Lands Residencies PLC, Bhoomi Realty Holdings, Prime Constructions (Pvt) Ltd, Prime Realty (Pvt) Ltd, and Regent Country Club. I lead the Group’s digital transformation initiatives by automating traditional manual processes, expanding SAP ERP implementation, and introducing innovative technologies. These efforts have streamlined operations and significantly reduced operational costs. Key responsibilities include ensuring the availability and efficiency of IT services across the Group, maintaining 99% uptime for the SAP ERP system, and integrating business processes with automation. I also design and implement IT policies, align technology strategies with business goals, and evaluate departmental needs to deliver tailored solutions. Additionally, I manage the IT budget, oversee procurement of cost-effective technological tools, evaluate system upgrades, and maintain strong relationships with vendors to secure value-driven contracts. My role ensures that technology remains a cornerstone of the Group’s growth and operational excellence.

Bellvantage is a premier contact center outsourcing partner in Sri Lanka with a diverse clientele from industries such as banking, finance, telecommunications, food chains, insurance, FMCG, healthcare, and more. My primary responsibilities were to ensure 24/7 operational, secure, and available ICT services, monitor KPIs for client satisfaction, and manage pricing and billing. Secondary responsibilities included overseeing the training and development and quality assurance departments, as well as coordinating debtor collection and billing disputes with clients. I managed a team of software engineers and technical support engineers, transforming the traditional IT department into a profit center generating 7% of the total company revenue. The network infrastructure spanned seven geographical locations, with over 40 servers and 60 WAN connections centrally managed in a data center. We utilized IP-based communications for efficient switching between primary and DR sites. Finally, I also managed a team responsible for MIS and performance evaluation, utilizing automated reports for statistical analysis and human analytical skills for in-depth business operation analysis. All statistical reports were generated automatically, and our MIS professionals were only utilized for in-depth analysis of the business operation.

Merit Pass

A/L, Biology/Biological Sciences