Rashmi Verma

Assist in the development and implementation of community partnership programs, focusing on cancer and palliative care, to enhance patient support services. Partners closely with executive leadership to spearhead strategic clinical operations projects, ensuring seamless alignment with broader organizational healthcare objectives. Design comprehensive, data-driven reporting tools to elevate operational transparency, streamline resource allocation, and continuously monitor critical project milestones. Liaise with healthcare professionals, community organizations, and patients to foster collaborative relationships and ensure programs meet community needs. Collect, analyze, and report on program data to assess performance, identify areas for improvement, and support decision-making processes. Assist in creating educational materials and resources for patients and the community to promote awareness and understanding of cancer and palliative care services.

Generate dashboards and reports to monitor clinic KPIs and track goals. Optimize clinical workflows for documentation, scheduling, and billing processes. Analyze patient data and clinic metrics to support performance improvement and quality initiatives. Maintained and updated EMR systems, ensuring accuracy and HIPAA compliance Conduct regular audits of patient records and operations to ensure regulatory standards.

Coordinated the Ocean e-referral project and supported the Toronto Stroke Prevention Network's strategic initiatives. Supported regional initiatives within the associated clinics and the broader Toronto Stroke Network (TSN) by applying project management, quality improvement, and change management principles. Developed training materials and delivered presentations at provincial and national forums. Analyzed healthcare data to assess performance and ensure compliance with PHIPA policies. Assisted in research by designing patient surveys and methodologies and maintained schedules for diverse clinical teams.

• Collaborated with multidisciplinary teams to organize weekly meetings on admissions, discharges, and surgical procedures. Assisted in quality assurance processes through internal audits, patient surveys, and validation of medical insurance claims. • Organized pre- and post-operative workflows, including patient intake, insurance verification, and EMR updates. Guided patients and families, addressing concerns and arranging follow-ups.

• Performed administrative as well as operational functions in the facility. Managed programs including on-site evaluations, internal audit and patient surveys. Validate and process medical insurance claims. • Organized and volunteered quarterly health check-up and blood donation camps Worked with finance department as insurance claims advisor, processing and analyzing medical claims, generating invoices and reimbursement. • Managed, created and tracked project plan, maintained and monitored project schedules, working-shift hours, budgets and costs. • Created, reviewed and revised entry of patient’s identifiable and demographic information into hospital’s electronic record department.

• Performed data entry tasks to document patient records within facility databases and maintain patient files. Organized and facilitated weekly meetings with department heads . • Consolidated status from all team members and created weekly status reports with each department head. Monitored hospital operations, organized team meetings, and managed vendors.

• Performed data entry tasks to document patient records within facility databases and maintain patient files. Organized and facilitated weekly meetings with department heads. • Consolidated status from all team members and created weekly status reports with each department head. Monitored hospital operations, organized team meetings, and managed vendors.