Rashmi Kumari

Experienced Senior Associate with a robust background in business development, customer service, and quality assurance. Adept in SAP CRM, utility sector operations, and various software applications (Galileo, Lead Squared, Citric, Ameyo). Proven success in exceeding sales goals and closing deals, notably achieving over 40% revenue growth totaling more than 70 Lakhs at Byju's. In roles at Tata Consultancy Services (TCS), served as a senior back office advisor, Workforce Management (WFM) professional, escalation advisor, and trainer. Currently, functioning as a Quality Analyst, engaging directly with UK clients. Responsibilities include auditing client data and providing performance feedback to associates. Academically accomplished with a Graduation degree from Marwari College, Ranchi University. Holds intermediate and matriculation certificates from Lala Lajpat Rai School (CBSE) in Ranchi, demonstrating consistently high academic performance. Proven leadership skills evidenced by leading teams in cultural, physical, and intellectual activities at school levels. Recognized as an Ideas Presenter, winning Gold and Silver Medals in School Annual Fest for eloquent presentation of ideas and words in English. In addition to professional roles, served as a media organizer for the state-level aptitude exam MPAT 2017 and worked as a computer operator at GEMS PROJECT PVT. LTD., utilizing Microsoft Office skills. Possesses skills in troubleshooting, workflow development, and office management. Proficient in enterprise systems. Bilingual in Hindi and English. Open to new opportunities and passionate about delivering high-quality results. A continuous learner with a strategic mindset, effective team leader, and adaptable professional.